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Work Background
AVT, a Wipro company Applications Support Manager | Oracle Fusion | Documentation Engineering - AVT @ Meta
Jan. 2024 - Mar. 2025WorldwideAs an Applications Support Manager at AVT @ META, I provide end-user support, troubleshooting technical issues, and delivering training programs to enhance skills and promote efficient use of Oracle applications. I maintained comprehensive documentation of Oracle application configurations, updates, and customizations, as well as internal and customer-based User Guides, Technical Runbooks, and Processes.
AVT, a Wipro companySenior Customer Success Lead - Customer Experience - AVT @ Meta
Apr. 2023 - Feb. 2024WorldwideIn my role as a Senior Customer Success Lead at Meta, I led user experience training, new hire onboarding, and provided Oracle Fusion support. I developed and documented customer process documentation, SOP's, and continued education for enhanced team productivity at Applied Value Technologies.
AVT, a Wipro companySenior Applications Support Engineer - Oracle Fusion SCM - AVT @ META
Jul. 2022 - Apr. 2023WorldwideAs a Senior Applications Support Engineer at Applied Value Technologies, I specialized in Oracle Fusion SCM applications for META, focusing on forward flow B2C support and workflow process engineering. I collaborated with cross-functional teams to streamline processes and enhance documentation, resulting in improved efficiency and customer satisfaction. My contributions led to a significant increase in productivity and operational success within a remote work setting.
Prescient Co.Business Analyst - Oracle Fusion (Cloud) Implementation and Support
Dec. 2020 - Jul. 2022Denver Metropolitan Area• Led Oracle Fusion ERP integration projects including SCM, WMS, and QMS modules, resulting in streamlined processes and improved efficiency.
• Implemented WithoutWire WMS integration and rollout, enhancing warehouse management capabilities and optimizing inventory control.
• Provided project management and maintenance support for Manufacturing and SCM processes, ensuring smooth operations and timely delivery.
Boeing Global Services IncSystems & Data Analyst - Oracle R12 (EBS) Support
Feb. 2019 - Jul. 2020Englewood, COAs a Systems & Data Analyst at Boeing Global Services Inc, I played a key role in the successful creation and launch of an online marketplace for customer orders. Additionally, I expertly reconstituted the use of ServiceNow to strengthen ticket tracking and resolutions, and diligently reduced redundancy in Oracle pricing tools by eliminating outdated price lists and discounts.
DISH NetworkSenior Analyst - Supply Chain Management - Oracle 10/11/11i (EBS) Support
Feb. 2007 - Feb. 2019Englewood, Colorado, United StatesAs a Senior Analyst in Supply Chain Management at DISH Network, I led international supply chain operations, managed production lines, and collaborated with stakeholders to ensure timely delivery. I successfully eliminated over $10M in excess inventory, implemented lean manufacturing processes, and enhanced forecasting through data analysis.
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