As Service Delivery Manager at AVT, a Wipro company, I have successfully managed and improved the delivery of IT services, ensuring the highest level of customer satisfaction. I have implemented effective service delivery frameworks that have increased efficiency and productivity. I have also led a team of professionals, fostering a collaborative environment that encourages innovation and growth. Additionally, I have played a key role in strategic planning and decision-making, contributing significantly to the company's growth and success.More...
Oracle apps manager with 20 years experience in Supply Chain, HCM, training, and service enablement. EBS and Fusion.
Known for providing innovative technology solutions and enhancing business intelligence. A big picture thinker and detailed tactician who excels at finding new ways to navigate adversity and solve challenges.
Contributes a data-driven, analytical mindset that fuels a proven ability to educate strategic decisions.
I provide end-user support, troubleshoot issues, and resolve technical problems related to Oracle applications. I also develop and deliver training programs to enhance the skills of end-users and promote efficient use of Oracle applications and customers' internal tools.
Additionally, I maintain comprehensive documentation of Oracle application configurations, updates, and customizations, as well as all internal and customer-based User Guides, Technical Runbooks and ProcessesMore...