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Work Background
NEP Group, Inc.Director Sales Training and Development
May. 2021 - Dec. 2023Greater Chicago AreaAt NEP Group, I was dedicated to transforming sales teams into high performers through strategic enablement, coaching, and the creation of impactful tools. I led the charge in fostering sales excellence and career development, ensuring team readiness for success. I organized two major third-party sales training events in London, uniting teams globally. These events were crucial for identifying additional training needs and fostering a unified training ecosystem across Europe, thereby bolstering our worldwide sales strategy. I also enhanced the NEP U Learning Management System (LMS) by working with specialists to convert meeting videos into engaging, interactive content. This effort not only made learning more captivating but also globally accessible, establishing me as a leader in LMS proficiency and use, which streamlined training processes and boosted sales force proficiency. My role involved developing essential training for global Go-To-Market initiatives and collaborating with Senior Vice Presidents to customize training for their teams. Partnering with the Salesforce Manager, I created Salesforce training courses and quick-tip videos, significantly improving our CRM use. I also launched a technical training bootcamp, incorporating advanced editing and interactive courses, which elevated our engineering team's capabilities. Furthermore, I developed an onboarding program for new client-facing team members, providing them with crucial training and resources, demonstrating my dedication to sales excellence and team growth at NEP Group. Throughout my tenure, I produced various training materials, aligned with our business goals and brand standards. By regularly reviewing our systems and tools, I was able to enhance the quality of our training offerings, effectively supporting our sales force.
Konica Minolta Business Solutions U.S.A., Inc.Sales & Technology Instructor / Manager / Coach / Mentor / Influencer
Apr. 2003 - Jan. 2021Itasca, IlDuring my time at Konica Minolta, I leveraged over 30 years of sales training and development experience to drive sales enablement and innovation. My role involved developing and executing strategic sales and product training strategies, alongside evolving teaching methods, to boost sales processes and product comprehension throughout the company. As a manager, instructor, and leader in the Sales Training & Development department, I worked closely with C-level executives and global specialists to roll out advanced technology sales and product training. This collaboration was crucial for equipping our salesforce to excel in a swiftly changing market. A highlight of my tenure was creating two modern sales training centers designed for a diverse workforce. These centers, fostering collaboration and engagement, became the foundation of our training programs, reflecting our dedication to continuous learning and directly enhancing sales effectiveness. My focus was always on identifying and capitalizing on opportunities to profoundly affect the sales organization, thriving amidst the industry's dynamic pace and technological advancements. This proactive approach has established me as a visionary leader committed to advancing sales enablement through comprehensive coaching, Playbooks, and innovative training tools. At Konica Minolta, I not only contributed to shaping our sales training and development strategy but also played a key role in coaching, mentoring and guiding our teams to achieve sales enablement excellence, strategic planning, project management, and effective reporting. Software & Hardware Sales Training & Development / In-Person / Virtual / Online / Gamification
Ricoh Americas CorporationTechnical Support Manager
Jan. 1987 - Jan. 2003Lombard, Illinois, United StatesAt Ricoh, my role centered around orchestrating the creation and management of a Customer Technical Support department with a keen focus on enhancing customer satisfaction. I was instrumental in designing a support facility and establishing a technology infrastructure that fostered a learning-oriented, collaborative, and team-based environment. My efforts were dedicated to empowering our customers to harness the full potential of their purchased solutions, thereby facilitating the growth of their businesses. By prioritizing the post-sale experience, I nurtured positive and enduring relationships with our customers. This experience laid the groundwork for my transition to sales training at Konica Minolta, where I applied the insights gained from fostering customer satisfaction and technical support excellence to the development and implementation of strategic sales and product training programs. My journey from Ricoh to Konica Minolta represents a natural progression, leveraging my background in technical support to enhance sales enablement strategies and training methodologies.
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