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Work Background
Mariana Salazar Facilitation ServicesProblem Solving Facilitator
Apr. 2024MexicoI am embracing my facilitation skills to help teams and organizations through strategic and problem-solving workshops that drive innovation and effective execution. Leveraging my extensive experience across various business functions, I empower teams to unlock their full potential by fostering collaboration, clarity, and creativity in every session. My approach is tailored to meet the unique challenges and opportunities of each organization, ensuring actionable results and transformative outcomes.
Cat InstinctFounder
Oct. 2023MexicoCat instinct tiene una misión fundamental: ayudar a las personas que comparten su vida con gatos a fortalecer y mejorar su vínculo con estos fascinantes seres, a través de la perspectiva felina misma, sin dejar de considerar el ritmo de vida y las necesidades de las personas. En Cat Instinct ayudamos a familias a resolver problemas de comportamiento y a mejorar el bienestar de sus gatos para crear un hogar en armonía.
Finicast, Inc.Sr. Product Manager
Oct. 2022 - Mar. 2024
Rever, IncDirector of Product Management
Mar. 2019 - Oct. 2022Zapopan y alrededores, MéxicoResponsible for product development, defining a roadmap in alignment to the product vision and customer needs. Work closely with all areas to make sure we deliver a high value product that helps customers and users improve the way they work.
Rever, IncDirector Of Customer Relations
Oct. 2018 - Jan. 2019Zapopan y alrededores, MéxicoResponsible for end-to-end customer relations, from both a commercial and service perspective, making sure that prospects and customers were obtaining value from their interactions with Rever. Won new customers and expansions for LATAM.
Rever, IncManager Customer Relations
Nov. 2017 - Oct. 2018MéxicoHelping manufacturing companies boost their continuous improvement culture. -Responsible for new customer relations and existing ones. -Working across the organization to keep alignment towards our customers. -Responsible for commercial expansions and renewals in LATAM.
Rever, IncCustomer Support Leader
Jun. 2017 - Jan. 2018Zapopan y alrededores, MéxicoLeading Customer Support experience at Rever, Inc., an online frontline innovation management system.
Aspen TechnologyTechnical Support Consultant
Sep. 2016 - May. 2017Mexico
Aspen TechnologyCustomer Advocate
Mar. 2015 - May. 2017Ciudad de México y alrededores, MéxicoAs an additional activity to my Technical Support role, I assist top LATAM accounts to achieve success in the usage of AspenTech products. The main activities in this role are tracking the companies support incidents, engaging with stakeholders to identify roadblocks and working internally with the different areas to solve efficiently any issue and keep customer satisfaction.
Aspen TechnologyAssociate Technical Support Consultant
Mar. 2015 - May. 2016
Endress Hauser México, S.A. de C.V.Sales Internship
Jul. 2014 - Dec. 2014Provide support to Outside and Inside Sales Engineers during sales processes: lead and customer record creation, quotations, equipment selection, sales orders. Improvement of water industry database in CRM Salesforce. Support during bidding processes for Water and Oil&Gas industries.
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