Results-oriented Contact Center Executive with expertise in recognizing gaps in process that are causing pain points in KPIs, CSAT and training of staff. Consistently delivers increased contact center rates leading to improved customer experience. More than 20 years of Contact Center experience building and leading teams of up to 50 agents. Adept at implementing consistent training and process improvement across multiple sites, including remote staff.More...
John Luker
Senior Project Manager
Verified
Bottom Line: I get results! And most of the time they are even positive! Over the past two decades, I have used a great sense of humor to successfully manage multimillion-dollar development and implementation projects.More...
Jonathan Shaw
Sr. Technology Manager@Talitrix
Verified
Results-driven tech leader with a strong track record in account management, direct sales, and technical project management. Skilled at bridging business and technology, identifying customer pain points, and delivering strategic, innovative solutions that drive growth. Known for building trust and credibility through confident, persuasive communication—whether with technical teams or C-suite executives. Let’s connect and create impact!More...
Scott Koehlinger
Director Sales Training & Development
Verified
Scott Koehlinger, as the Director of Sales Training & Development, your role is pivotal in driving the company's sales growth. You are responsible for designing and implementing training programs for the sales team, ensuring that they are equipped with the necessary skills and knowledge to effectively sell our products and services. Your role also involves developing sales strategies and setting targets. You are also tasked with monitoring the team's performance and progress, identifying areas of improvement, and providing constructive feedback. Your leadership and expertise in sales are key in guiding the team towards achieving the company's sales goals.More...