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Work Background
NPower CanadaRegional Director - BC
Apr. 2024 - Feb. 2025Vancouver, British Columbia, CanadaResponsible for the day-to-day operations in British Columbia, directing the delivery of 3 technical training programs, Junior Tech Analyst, Junior Data Analyst & Security Operations Analyst, aimed at Youth, Newcomers, Women, 2SLGBTQIA+ and other underserved groups. Managing a team of 22 program delivery and community outreach personnel, NPower BC runs 5 cohorts for 3 programs annually, with an approximate total of 860 participants.
YWCA Metro VancouverProgram Manager
Oct. 2019 - Apr. 2024TechLink aims to provide Canadian work experience for internationally trained IT professionals, and those with limited Canadian work experience with IT backgrounds, to deliver virtual, technical support to vulnerable groups across Metro Vancouver. The project will provide participants with work experience and skills enhancement in the areas of online customer service support and IT helpdesk services. In turn, this service will benefit vulnerable members of the community who are facing isolation and technological challenges in accessing needed services or support online during the COVID-19 crisis.
BullhornSenior Strategic Consultant
Jan. 2018 - Oct. 2019
BullhornClient Services Director
Sep. 2016 - Jan. 2018Vancouver, Canada AreaLead the customer success function for top enterprise clients, working closely with the entire Bullhorn organization. Strategic manager overseeing processes around support, operational teams, and end users. Works with key stakeholders to build trusted relationships, grounded upon transparency, accountability, and successful results for our clients. Coordinates and collaborates across departments to provide solutions for clients, while driving customer feedback to technology teams to improve the platform and positively impact customer satisfaction.
BullhornStrategic Consultant
Nov. 2015 - Sep. 2016VancouverThe strategic consulting division of bullhorn is focused on helping companies exceed their desired outcomes. Specializing in software solutions, change management and business process consulting. Because of the team’s extensive experience in staffing & recruitment, we have been able to help clients transform their core business processes into well-oiled machines where their employees were engaged and customers love working with them.
BullhornSenior Customer Success Consultant
Nov. 2012 - Nov. 2015Vancouver, Canada AreaIn this role as a trusted advisor to our customers, I am tasked with helping ensure customers achieve success with their implementations and increase their utilization of Bullhorn products. Through recurring on-site meetings with customers, I am responsible for driving adoption, efficiency, and client understanding of the value of their applicant tracking system, while assisting customers in identifying additional value-creation opportunities. This role requires the development of strong business partnerships with customers, functioning as ambassador and advocate, with the goal of maximizing customer satisfaction as well as increasing Bullhorn’s presence within the customer environment.
MaxHire SolutionsProject Manager
Feb. 2012 - Nov. 2012Vancouver, Canada AreaPlan, finalise and implement projects on time, within budget and scope of deliverables, through a detailed process of business requirement gathering, analysis, planning and execution. Working closely with Sales Representatives, Solutions Architects, Development team and Clients to develop unique, targeted, implementation project plan with bespoke workflow training curriculum. Identify, effectively communicate, and resolve project issues. Provide regular effective communication with project stakeholders to update project status and maintain project goals and milestones. Selected Achievements:
Successfully implemented over 40 projects during 2012 which totals over $60k in monthly recurring revenue.
Analysed existing clients workflow and business process, discovered that data entry could be cut by 50% and increase efficiency of their internal processes by mapping their workflow to MaxHire. Also reduced duplication, enabling the business development consultants and client delivery team to harmonise their use of the application. Devised and delivered training curriculum to all client staff.
TRS Staffing Solutions IncProject/Technology Manager
Mar. 2008 - Feb. 2012Calgary, Canada AreaInitially employed as the Account Manager for Fluor Inc offices in Vancouver, solely responsible for recruiting, screening and qualifying candidates for assignment and for providing re-assignment opportunities to current staff, while rendering excellent service to all current and potential accounts. Working from the Calgary office (located within Fluor Canada’s headquarters) I was based onsite in Vancouver on a monthly basis. I was then specifically selected to project manage migrating from Vurv to Bond Adapt (both SaaS based applicant tracking systems). Selected Achievements:
Handpicked to develop relations with Fluor Vancouver, established a monthly presence onsite to foster relationships. Interviewed each stakeholder (department heads up to executive level) to establish areas of concern and developed a plan to change corporate perception. Being based onsite monthly created the environment for a permanent presence which has developed into a full onsite recruiting team of 5.
Specially selected as Project Manager to implement migration from Vurv SE7 to a replacement applicant tracking system. Researched, long listed and evaluated replacement ATS products and produced a short list of 3. Performed extensive evaluation of shortlisted products, produced, devised & reviewed completed RFP’s. Devised evaluation criteria for management team which was used during the short listed vendor’s onsite demonstration. Winning bidder was Bond Adapt, project value circa $500k.
Evaluated individual work practices in 12 offices (based in 8 countries), elicitation of social and regulatory practices in each location. Developed harmonised global workflow to be utilised by all offices.
Developed and delivered training curriculum to internal staff throughout 12 offices (based in the EMEA region), including non-native English speakers. The training was conducted initially in person during the implementation with subsequent session delivered remotely.
TRS Staffing SolutionsProject/Vendor Manager
Jun. 2004 - Feb. 2008United KingdomSelected to develop onsite presence at Fluor Inc UK headquarters to manage all contingent staffing requirements. Working closely with stakeholders (department leads, executives, HR group) to analyse current talent acquisition workflow and to recommend and develop a revised workflow simplifying the process with the aim of increasing the hiring pool and reducing ‘time to fill’ rates. During my tenure I was also handpicked to project manage the implementation of an upgrade to Vurv (ATS) and the creation of a new corporate website. This role was completed concurrently with my Vendor Manager duties. Selected Achievements:
Assisted corporate HR in devising recruitment campaigns, provided analysis of recruitment trends, skills gaps, and salary/rate surveys. Assisted Departmental Managers and Project Management teams to formulate full project manpower plans to facilitate successful completion of a major Petrochemical/Oil & Gas engineering project in Kazakhstan valued at $3 billion.
Initiated RFP process for staffing vendor selection, created vendor monitoring and compliance with set service level agreements and review process. Grew approved vendor list from 5-15 and motivated vendors to produce with 95% vendor retention rate using the SLA and review process.
Through the vendor management program contingent staffing levels peaked at over 1000 contractors working on the clients global engineering projects. Project managed the migration from Vurv SE 5 to SE7 (project value $250k), liaising with the application vendor to customise the application to suit each offices social and regulatory requirements.
Selected and worked with Online Marketing agency to design and develop a corporate website that integrated with Vurv SE7 to power job search/application functionality. Acted as liaison between Online Marketing agency and Vurv to ensure that both the website & Vurv migration went live concurrently.
EMEA region), including non-native English speakers.
TRS Staffing Solutions (UK) Ltd - Internal recruitment division of Fluor IncProject Manager/Team Lead
Jun. 2000 - Jun. 2004London, United KingdomInitially recruited to perform the duties of a Recruitment Consultant but gained rapid promotion to Team Lead within 3 months after being selected to create a team to service the Rail industry within the UK. During my tenure I was also selected to Project Manager the UK database migration from WinSearch to Vurv SE 5.0. Selected Achievements:
Working with a team of three (whom I recruited for the Rail team) I effectively project managed staffing the London Underground ‘Connect’ Telecommunications project which involved sourcing a wide ranging project team of over 250 people in 6 months.
Successfully completed RFP, bid and won Master Vendor agreement with Halcrow Engineering (part of a 3 party consortium) for the London CrossRail project (Project Value £16 billion). This involved formulating and presenting the bid to senior executives of Halcrow. The bid was completed immediately prior to my promotion to Vendor Manager onsite a Fluor UK, I sourced and hired a replacement to run the Master Vendor management program for this project.
ADP Technical RecruitmentAccount Manager
Aug. 1999 - Jun. 2000United KingdomPerformed the duties of a Recruitment Consultant, generating new business, managing existing client relationships, gathering job descriptions for open positions, sourcing candidates and managing the recruitment process through to placement.
FlexLinkDesign Engineer (Contract)
Jan. 1999 - Jun. 1999
Solo Cup CompanyDesign Engineer
Feb. 1997 - Dec. 1998
Gates Hydraulics LtdDesign Engineer (Contract)
Feb. 1996 - Feb. 1997
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