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Work Background
Gravity PaymentsRisk Analyst
Jun. 2022
Capital On TapFinCrime Specialist
Oct. 2021 - May. 2022Atlanta, Georgia, United States
SquareFraud Detection Specialist
Oct. 2019 - Oct. 2021Atlanta, GeorgiaResponsible for monitoring numerous real-time queues and reviewing high-risk transactions from specified
points-of-sale requiring decision making and critical thinking skills to decipher fraudulent activity. Managed account takeover (ATO) cases from the start of detection to the resolution of the account. Created a project to improve the operation team's actions when coming across ATO; improving seller experience through the ATO process. Responsible for detecting a fake account and buyer fraud payments processed with debit/credit cards and also ACH draft payments. Well versed in E Commerce programs for research such as TLO, Lexisnexis, Snowflake, Google suites, IP2 locator. Knowledgeable in chargebacks and disputes on e-commerce payments. Maintained service level agreements (SLA) to minimize potential revenue loss. Taking on senior role duties including but not limited to creating training sessions for new teammates on several different workflows and queues also testing and creating new policies for the ACH product added to the company. Created efficiency calibration to analyze how efficiently the team operates when actioning cases and create a more insync team when it comes to risk decisions. Created a risk signal guideline implemented throughout the team to to help the operation team evolve and develop their decision making to create efficient and accurate actions on a sellers account.
SunTrustSenior Fraud Investigator
May. 2014 - Oct. 2019atlanta, georgiaResponsible for:
* complex duties and decisions relating to fraudulent transactions (ACH, Check, Credit, Wire) and customer fraud claims. *Monitoring credit and debit activity on multiple accounts such as DDA, Credit Cards, Consumer Credit Lines, and Mortgage accounts. *Reviewing payments made on mortgage accounts and determining the amount of recourse the client has with the company in other possible accounts such as CD’s, and IRA’s to determine the client’s relationship with the company. *Developing solutions to problems in situations that are atypical and/or moderately complex based on experience and existing precedents or procedures.
* Using decision-making skills to resolve issues that are not clearly defined by policies and procedures.
*Assisted clients through phone with any problems or complaints and directed them to the correct department if I could not meet their needs.
*Knowledge of returning transactions, posted and un-posted transactions, handling invalid client addresses, audit preparation
Riverside County Sheriff's DepartmentIntern with SIB Crime Analysis Unit
Sep. 2013 - Feb. 2014Riverside, CaConduct investigative work and provide support to Sheriff's Department personnel including administration, special teams, and individual stations. Collect and analyze data to highlight crime series, patterns, trends and hot spots occurring within the county. Prepare maps, graphs and reports by using statistical methods and mapping software to forecast future occurrences. Assist with crime bulletin, be on the lookout report, Crime Mapping for comp-stat and assist with Tactical, Strategic and Administrative Analysis for Sheriffs Personnel.
LAPDCrime Analysis Unit Intern
Feb. 2011 - May. 2011San Pedro, CADaily review of police reports to identify patterns and series. I recorded and tracked the elements of each crime as part of this process. In support of LAPD Compstat I created maps of crime within my jurisdiction. I also maintained the field interview database for the Gang Unit providing them with timely street intelligence.
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