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Work Background
Kelvin EducationCustomer Success Manager/ Data Integrations
Mar. 2024Irvine, California, United StatesIn my role as a Customer Success Manager at Kelvin Education, I was responsible for fostering strong customer relationships post-sale and facilitating data integrations with student information systems across the country. By leveraging my technical expertise, I supported seamless data integrations through various methods, ensuring that data did not impede access to the platform.
SchoolMintSenior Customer Service Manager - Enterprise
Mar. 2022 - May. 2024Prescott Valley, Arizona, United StatesIn my role as Senior Customer Service Manager at SchoolMint, I spearheaded enterprise-level SaaS implementation projects, ensuring a seamless customer experience and high client retention rates. By leading cross-functional teams and customizing processes, I successfully delivered tailored solutions for clients like Miami Dade County Public Schools, resulting in increased satisfaction and timely project completion.
Aeries SoftwareImplementation and Training Coordinator
Aug. 2019 - Mar. 2022City of OrangeIn my role as an Implementation and Training Coordinator at Aeries Software, I successfully led the development of implementation boot camps and microlearning opportunities to support a 350% increase in yearly implementations. Additionally, I played a key role in executing a go-to-market strategy that brought 64% of clients to Aeries Software after a competitor's product termination.
Illuminate Education, Inc.Senior Customer Success Manager - Illuminate Student Information
Nov. 2014 - Jun. 2019Irvine, California, United StatesIn my role as a Senior Customer Success Manager at Illuminate Education, I focused on building community, cross-selling, and ensuring customer satisfaction. I played a crucial role in supporting state and federal reporting teams, enhancing product documentation, as well as developing a microlearning presence for all aspects of a student information system. Working with cross-functional teams to provide customer voice as well as business analytical documentation to support product enhancements including but not limited to user acceptance and quality assurance testing.
Byron Union School DistrictTeacher on Special Assignment - District Technology Lead
Jun. 2014 - Oct. 2014Byron, CASelf-taught SQL queries in order to migrate from Eagle Aeries Student Information System to the Illuminate Student Information system. Project managed full student information implementation, coordinated district wide training for district employees, and made sure that new systems were functioning as expected. I was also responsible for making sure that teachers and students were properly set up for academic online programs from state approved vendors, and basic planning for state testing for the 14/15 school year.
Byron Union School DistrictTeacher
Jul. 2005 - Jun. 2014Byron, CaliforniaElementary classroom teacher in grades two through four. District certificated technology support - supporting technology in the classroom.
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