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Work Background
TaskUsUI/UX Content Analyst
Sep. 2024New Braunfels, Texas, United StatesI help improve an AI-powered search tool by reviewing and grading search results to ensure they are accurate, relevant, and easy to understand. My work helps refine how the system responds to users, making it more effective over time. Duties for the most recent project:
- Review and rate search results based on relevance, clarity, and usefulness.
- Work through a queue of random user searches, evaluating AI-generated responses.
- Meet weekly quotas for completed tasks while maintaining high accuracy and efficiency.
- Participate in weekly meetings with team leads to discuss ways to improve workflow and productivity.
- Consistently achieve 80%+ accuracy, ranking as a top performer on my team.
- Adapt to evolving guidelines to ensure AI-generated content meets quality standards. This role requires strong attention to detail, critical thinking, and adaptability to improve the AI tool’s accuracy and user experience.
Qdoba Restaurant CorporationChat Support Specialist
Sep. 2022 - Jul. 2024San Diego, California, United States- Managed daily email correspondence, responding to 100 emails per day within established quotas.
- Created standardized email templates to enhance team communication efficiency.
- Updated and maintained mailing list accuracy to support effective outreach efforts.
- Conducted research and retrieved receipts as needed. - Facilitated interdepartmental communication by promptly forwarding relevant emails to other departments and district managers.
- Successfully contributed to reducing the email backlog from 3000 to 150, significantly optimizing workflow efficiency throughout tenure.
PreviewFirst3D Matterport Photographer
Apr. 2022 - Sep. 2022San Diego, California, United States- Commuting to clients on site and representing PreviewFirst in a professional manner
- Operating a capture platform to create a 3D version of any physical space, assisting the company to capture new clients and grow the business
- Being on the forefront of technology adoption by uploading and editing property scans
- Maintaining and taking responsiblility for all company equipment
- Communicating effectively with internal staff and customers
- Responsible for meeting the schedule that is assigned to me
PreviewFirstCustomer Service Representative
Sep. 2021 - Apr. 2022San Diego, California, United States- Maintained and organized a fluid schedule for 15+ photographers - Strategically planned out driving routes and drive times via Google Maps
- Listened to customers’ concerns and handled complaints and requests
- Gave detailed explanations of services and products
- Received orders, calculated charges and processed payments
- Referred customers to superiors when necessary
- Uploaded and organized large quantities of photos to preferred cloud database
Mary Kay CosmeticsTeam Leader
Jul. 2019United States- Creating tasks, reminders, and workflows using AMO CRM
- Building workflow automations via Zapier
- Managing, scheduling and organizing consultation appointments - Building and applying drip/reminder campaigns for current customer base - Creating and editing scripts for presentations
- Educating about the value of skincare and the order of application for all products
- Customizing personalized skincare routines for new customers based on their current concerns
- Tracking and creating orders, invoices, and surveys
- Nurturing and maintaining professional relationships with 100+ clients, checking in regularly
- Creating social media content around common questions and objections about the products and the Mary Kay business opportunity
- Interviewing potential team members, inquiring about their passions and goals in life
- Presenting slideshows with detailed information regarding 20+ products
- Creating virtual invitations and flyers for special events
Verse.ioSenior Client Success Adviser
Dec. 2018 - May. 2020United States- Executed tests and performed trouble-shooting
- Issued resolution management
- Diagnosed, documented, and managed customer needs
- Was responsible for managing customer expectations in the capabilities/functions of integration components
- Was responsible for identifying client needs and ensuring needs are met
- Increased adoption, ensured retention, and overall satisfaction
- Drove continued value of the products and services offered
700 W FitExecutive Administrative Assistant
Nov. 2017 - Jun. 2018Greater San Diego Area• Maximized and maintained a consistent training schedule for all clients monthly
• Organized social and/or company events
• Developed and maintained an internal filing system through Google Docs
• Oversaw schedule of meetings, calls, and travel arrangements
• Prioritized workload for trainer and formatted presentations, reports, newsletters, and flyers frequently using word processing, spreadsheet, database and presentation software • Efficiently maintained appropriate filing of personal and professional documentation
Verse.ioCustomer Success Onboarding Specialist
Jun. 2017 - Oct. 2018San Diego- Provided post-sales customer support.
- On-boarded new customers and provided expert product advice.
- Drove product adoption and usage.
- Built and maintained successful B2B relationships.
- Trained users on the integration functionality and ensuring the integration is customized to the customers unique business needs. - Managed integration timelines and kept projects on track.
- Provided regular status reports on current integration projects.
ScoobeezAdministrative Assistant
Sep. 2015 - Jan. 2016Greater San Diego Area- Answered and managed up to 30 incoming and outgoing calls per day while recording accurate messages
- Managed office inventory
- Screened applicant resumes and coordinated both phone and in-person interviews
- Maintained and managed all internal filing systems
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Filed paperwork and organized computer-based information, new hire, security, and temporary paperwork
- Assisted in applicant's background checks, verified identity, copied legal documentation and completed file for each applicant
Hilton Del MarServer
Jan. 2014 - Jan. 2015
PB Fish ShopServer/Bartender
Dec. 2012 - Dec. 2013Pacific Beach
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