With a strong background in AI content evaluation, customer service, and workflow optimization, I bring a results-driven approach to every role. As a UI/UX Content Analyst, I ranked as a top performer by maintaining 80%+ accuracy in evaluating AI-generated search results, improving content relevance and clarity. My experience also includes high-volume email management, where I streamlined communication processes, reduced email backlogs from 3,000 to 150, and enhanced interdepartmental efficiency.
In previous customer service and client success roles, I managed complex schedules, handled customer concerns across multiple channels, and optimized troubleshooting workflows to improve retention and satisfaction. My adaptability to evolving guidelines and commitment to efficiency make me a valuable asset in any remote role.
Key Achievements:
✔ Top performer in AI content evaluation (80%+ accuracy)
✔ Reduced email backlog from 3,000 to 150, improving response efficiency
✔ Created standardized templates that enhanced team communication
✔ Managed and optimized the schedules of 20+ individuals
✔ Strengthened client retention through effective troubleshooting and resolution management
I’m seeking remote opportunities in AI content analysis, customer success, or workflow optimization, where I can apply my skills to drive impactful results.More...