With a strong background in AI content evaluation, customer service, and workflow optimization, I bring a results-driven approach to every role. As a UI/UX Content Analyst, I ranked as a top performer by maintaining 80%+ accuracy in evaluating AI-generated search results, improving content relevance and clarity. My experience also includes high-volume email management, where I streamlined communication processes, reduced email backlogs from 3,000 to 150, and enhanced interdepartmental efficiency.
In previous customer service and client success roles, I managed complex schedules, handled customer concerns across multiple channels, and optimized troubleshooting workflows to improve retention and satisfaction. My adaptability to evolving guidelines and commitment to efficiency make me a valuable asset in any remote role.
Key Achievements:
✔ Top performer in AI content evaluation (80%+ accuracy)
✔ Reduced email backlog from 3,000 to 150, improving response efficiency
✔ Created standardized templates that enhanced team communication
✔ Managed and optimized the schedules of 20+ individuals
✔ Strengthened client retention through effective troubleshooting and resolution management
I’m seeking remote opportunities in AI content analysis, customer success, or workflow optimization, where I can apply my skills to drive impactful results.More...
James Scheurs
General Manager@Art & Jakes
Verified
James Scheurs is a seasoned professional in the food and beverage industry, currently serving as the Manager at Art & Jakes. With a proven track record of superior performance in strategic planning and customer service management, James has effectively overseen operations at the popular sports bar and grill. Prior to joining Art & Jakes, he held managerial positions in several reputable restaurants, honing his skills in team leadership, budgeting, and business development. James is known for his strong commitment to quality service and his ability to foster a positive and productive work environment. Over the years, he has demonstrated exceptional skills in executing operational improvements to drive productivity and reduce costs. James holds a degree in Business Administration, further solidifying his expertise in the field.More...
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Alexandra Kohl
Senior Marketing Manager@Amazon
Verified
Alexandra Kohl is a seasoned marketing professional currently serving as the Senior Marketing Manager at Amazon. With over a decade of experience in the industry, Alexandra has built an impressive repertoire of skills in strategic planning, brand management and digital marketing. Prior to joining Amazon, she held various marketing roles at several multinational corporations which developed her expertise in driving growth and enhancing brand equity. Alexandra holds a Bachelor's degree in Marketing, further solidifying her knowledge in the field. Her exceptional leadership and innovative marketing strategies have significantly contributed to Amazon's market presence and growth. Alexandra continues to leverage her skills and experience to drive customer engagement and business success at Amazon.More...