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AcquiaTechnical Account Manager
Jan. 2025San Jose, Costa Rica
ZuoraTechnical Account Manager
Apr. 2024 - Dec. 2024Primary technical point of contact for high value accounts, ensuring the seamless implementation, optimization, and support of Zuora's subscription management platform. My role involved collaborating with cross-functional teams, including engineering and product, to deliver tailored solutions, resolve technical issues, and provide best practices for system integration and automation. Additionally, I supported ongoing implementations for their service, educate them on the new features and new flow, and supported escalations to ensure maximum platform performance and customer satisfaction.
Gorilla LogicSenior Product Owner
Jul. 2022 - Sep. 2023Costa RicaSenior consultant for external customers by helping roadmap their project, measure capabilities, capacities, and risk to forecast delivery; and therefore, prioritize to ensure a valuable deliverable. Spearheaded solution implementations from the delivery organization within Gorilla Logic, the strategy of our customer, and the team goal. Kick-started the execution of a $9 million USD technology transformation project for a company in the hospitality industry, by breaking down the desired strategy into each domain, feature, items, task broken down by software needs and organizational strategy. Decided on features design using user-centric approach, considering ease of use, ease of maintenance, and scalability. Coordinated project planning and execution with team members, team leads, seniors consultants and stakeholders on the biggest ongoing project of the company.
UPS Supply Chain SolutionsScrum Master
Sep. 2020 - Jul. 2022Alajuela, Costa RicaLead development of different complex technical products for multiple major customers. Executed competitive and market analysis, work with the customer to understand and resolve their needs. Agile coaching and execution to ensure smooth execution for the lifecycle of these products and drive maximum operational efficiency.
VMwareData Analyst
Oct. 2019 - Jan. 2020San Jose, Heredia, Costa RicaMetadata Management Team Design and implemente workflows for automation of entrepreside data governace tools. Provided comprehensive training on optimal utilisation of enterprise data governance tool. Collected, analysed, and prepared requirement specifications for business process automation needs with keen attention to details.
Barkawi Management ConsultantsSolution Consultant
Mar. 2017 - May. 2019Costa RicaSteered all phases business consultancy projects. Projects including price analysis per product or/and spare part, vendor profiling, inventory management and optimization, bid proposals, network distribution, new product introduction, Phases of requirement gathering, solution design, customer support, implementation, obsolescense, training customers, and providing customer support.
OracleInventory Control Analyst
Jan. 2016 - Mar. 2017Costa RicaSupply planning at Global Spares Logistics
• Corporate target of inventory levels and SLA fulfillment
• Regional rebalance of inventory
• Control of inventory at consignment
• Lead time analysis within America
Hewlett Packard EnterpriseBusiness Analyst
Sep. 2014 - Apr. 2016Costa RicaSoftware Global Supply Chain
• Lead the worldwide COA team (expensive inventory across factories)
• Demand Planning • Business Analytics • Finance Chair in corporate Employee Resource Group
Consultores Umaña Aguilar y Asoc, Ltda.Accounting clerk
Dec. 2009 - Dec. 2013Tibás, San JoséExecuted financial analysis, financial statements, payroll and human resource records, tax control and statements, control income and payments of the company and trained new company personal, for multiple small and medium businesses.
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