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Work Background
DocuSignOnboarding consultant
Mar. 2022 - Oct. 2024DublinAs an Onboarding Consultant at DocuSign, my responsibilities include: - Developing and executing an “Onboarding Roadmap” in collaboration with the customer, Account Management and if necessary other teams to provide a path to success.
- Providing high-level guidance to out of the box product functionalities.
- Discovering customer pain points, needs & business objectives.
- Providing customer with integration on partners plateformes. - Communicating with cross-functional teams to ensure alignment on customer plans, where team-work, leadership and ownership become key.
- Identifying opportunities for adoption growth across business units.
- Staying current on product features and functionality, platform changes and partner technologies by attending enablement sessions, product release meetings and other enablement activities to improve product knowledge.
- Using online and internal resources to enable the customer on product functionality.
- Managing a large portfolio of customers (60+ onboarding projects at a time) and stay up to date with relevant notes, time entry and project status reporting.
CognizantImplementation Specialist
Sep. 2019 - Dec. 2021County Dublin, IrelandImplement, troubleshoot and support of google services for their web-based products such as Analytics, Ads, and google Tag Manager. Provide analytical and technical support as well as training to advertisers in order to help them achieve best return on investment on their campaign by implementing Google Ads conversions on various platforms such as Wordpress, Shopify, Joomla, Wix and Prestashop. Analytical : Investigate leads from Sales Representatives and establish with advertiser the specific outcome needed in order to craft a bespoke solution either to improve the performance of their campaign or set up their Analytics accounts to retrieve data for strategic commercial decisions. Technical support : provide technical solution including implementation of tags using non-standard methods where required, and deployment of custom solutions using HTML/CSS and JavaScript, including testing and troubleshooting. Follow-up: checking results of implementations and adjust if necessary, liaising with the Sales Team. Report : document cases in accordance with QA rules using Salesforce CRM, handling changes in procedures in a flexible manner.
CAPTEC - Computer Applied Techniques Ltd.Web Designer, P.A., property manager
Oct. 2015 - Sep. 2019Malahide, County Dublin, IrelandComprehensive web designer project.
I was responsible for fully planning and implementing the company website. Taking the project from initial specifications and working with business management, in order to create an engaging and highly responsive bootstrap based website using HTML, CSS and javascript that was also well optimised and logically structured. A key part of this work was ensuring that the branding and visual design were aligned with the company’s image, and I was instrumental in selecting and taking suitable photographs, as well as working with PR to implement and refine effective copy for the website. As an ongoing team member in the business, I was also involved in varied projects such as supporting two property developments. Core skills: web development, web design, graphic design.
Sole traderCareer Break - Personal interests
Jan. 2008 - Jan. 2015Dublin- Becoming a mother.
- Refurbishing of a historical property.
- International champion breeder trading under the name of Wild Waters Bengals for 13 years, selling to families and professionals alike in Europe and America (national TV interviews and viral videos, one achieving 4.4 M views)
- Organising and management of an international event involving : finding a large venue, organising the travel and stay of international judges and exhibitors, producing catalogs, mastering data entry software, purchasing trophies and giving exposure to a charity. - Importing French food for seasonal Christmas hampers.
Key to France / Mas et Bastides en Provence / OvalimmoMulti-lingual Estate Agent / Property Sales Administrator
Jan. 2002 - Jan. 2008FranceThese were fast-paced residential property estate agency roles, where I held a number of functions both in customer facing and sales, as well as back office administration, supporting the closing of property transactions. During this time, I developed excellent communication skills, the ability to manage problems with clients and liaise with a diverse range of stakeholders. Being friendly, upbeat, and highly organised were critical skills in these target-driven environments. I particularly enjoyed the marketing activities, where I was responsible for preparing marketing material, taking photographs and compiling brochures. Core skills: sales administration, client service, marketing
IBMMulti-lingual Telesales Agent
Jan. 1999 - Jan. 2001DublinAs a telesales agent with IBM, I worked as part of an inbound sales team selling IT hardware to the consumer market. This required an exhaustive knowledge of IBM’s product range, the benefits and selling points of each, and the technical insight and communication skills to be able to advise customers and close sales. This was a very team-orientated role, demanding a strong work ethic and an ability to deliver on KPIs. I also won a Salesperson of the Year Award for achieving the best level of performance against targets. Core skills: IT, sales, French
United AirlinesReservations Agent
Jan. 1998 - Jan. 1999Dublin, IrelandAn inside sales role with a major international airline, I was responsible for making and managing ticket reservations for flights, requiring a very sharp attention to detail and knowledge of internal policies and procedures. I excelled at meeting KPIs and took a highly focused approach to my work, remaining calm while under pressure to answer a high volume of daily calls. In addition to the sales dimension, there was also a strong element of problem-solving and being capable of dealing with customer complaints, maintaining custom while adhering to United Airlines policies. Core skills: problem-solving, numerical skills, sales
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