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Work Background
DocusignLead Customer Success Account Manager
Mar. 2024
DocusignLead Customer Success Manager
Aug. 2023 - Mar. 2024
DocusignSenior Customer Success Manager
Jan. 2022 - Aug. 2023DocuSign helps organizations connect and automate how they prepare, sign, act-on, and manage agreements. As part of DocuSign Agreement Cloud, DocuSign offers eSignature—the world’s #1 way to sign electronically on practically any device, from almost anywhere, at any time.
DriftEnterprise Customer Success Manager
Aug. 2020 - Jan. 2022San Francisco, California, United States
QotientDirector of Customer Success
Jul. 2019 - Aug. 2020San Francisco Bay Area
QotientCustomer Success Manager
Dec. 2018 - Aug. 2020San Francisco Bay Area
EverStringCustomer Success Manager
Apr. 2018 - Dec. 2018San Mateo, CAAs the leader in AI-assisted SaaS for B2B, EverString is one team with one goal: enabling sales and marketing teams to be more productive and effective. EverString helps B2B companies accelerate growth with its AI-assisted marketing and sales software-as-a-service (SaaS). EverString Audience Platform combines applied data science, machine learning and artificial intelligence with the broadest set of data signals from more than 27 million companies. EverString’s marketing solutions enable marketers to create relevant audiences of target companies, and its sales solutions bring machine learning-assisted prospecting to sales professionals. Marketing and sales teams use EverString to expand their databases with net-new, relevant companies and people, prioritize and focus resources on the right prospects, and enrich their database records for better context and insights into key prospects.
OracleSenior Account Manager, Post Sales
Mar. 2015 - Apr. 2018San Francisco Bay Area• Lead personalized cross-channel B2C marketing campaigns on the Oracle Marketing Cloud Responsys Platform for large-scale retail clients, with a focus on email.
• Ability to manage an internal team against immediate short-term projects and/or campaigns, with an understanding of long-term planning requirements and growth of the business.
• Oversee account management, production, technical and creative resources to ensure client projects are delivered on-time with high quality results. • Manage multiple services budget trackers to keep the client on or under budget
• Know the client's business intimately and work as a spokesperson for the client within the Oracle Marketing Cloud; representing the client's point of view and concerns.
• Scope and draft services contracts that meet the client’s business needs and drive company revenue.
• Build collaborative client relationships and account size based on trust and tangible results
• Gather business requirements, identify needs and scope projects to ensure quality programs exceed client's expectations and industry standards.
• Analyze key email performance indicators and make and identify opportunities for optimizing results.
• Identify potential projects and sources of revenue.
BrandWave DesignManager of Social Commerce
Apr. 2013 - Mar. 2015San Francisco Bay Area-Manage Social Media Marketing from a variety different platforms including but not limited to: Wordpress, Facebook, Twitter, Instagram, Pinterest, Olioboard, Polyvore, Tumblr -Developed and edited full copy for BrandWave catalog and website (www.brandwavedesign.com) -Manage content upload for products on website -Manage product merchandise coming from over-sea's -Organize travel and itineraries for out-of-country merchandise visits -Collaborate on trend- and color-forecasting efforts for textiles, home furnishings, and clothing to capture changes in demand behavior
CBREReal Estate Services Coordinator
Nov. 2012 - Mar. 2013Property Management
George P JohnsonIntern
Aug. 2011 - Jun. 2012
TrubatesBusiness Development Intern
Apr. 2011 - Jul. 2011
BJ's Restaurants, Inc.Server
Jun. 2009 - Oct. 2012
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