I’m a Customer Success Manager at BitBranding, where I help eCommerce brands scale through data-driven marketing strategies, streamlined processes, and strong client relationships. As the first CSM hire, I built the customer success function from the ground up creating onboarding, retention, and upsell systems that boosted enrollments by 57% and reduced churn by 50% during my first year.
With over 10+ years of experience as a CSM along with a background in digital marketing and community engagement, I thrive at the intersection of strategy and people. I enjoy helping businesses grow while strengthening the internal processes that impact customer journey and experience.
I hold a degree in Mass Communication with a focus in Advertising from Louisiana State University.
Outside of work, I’m an endurance athlete who loves triathlons, marathons, and spending time with my two awesome boys.More...
Gabriella Jones
AI Tech Consultant + Customer Success Manager
Verified
Hi, I’m Gabriella 👋🏼 I’ve spent the last 4 years in the SaaS and AI space, building a dual career in Sales and Technical Account Management. That mix taught me how to build scalable GTM strategies, create opportunities, and grow accounts, while also ensuring long-term success through onboarding, adoption, renewals, Salesforce expertise, and AI/Agentic AI enablement. In short: I know what it takes to win customers and also keep them and help them thrive.
Alongside my career roles, I’ve been building my own AI knowledge share and consulting ventures, applying my own AI projects in prompt engineering, automation, workflow design, and AI enablement. I love working with startups and high-growth teams, helping them leverage AI to scale operations, boost efficiency, and unlock new revenue opportunities.
I thrive at the intersection of business and technology, translating complex tools like Salesforce and AI into practical solutions that drive impact.
I’m currently open to new opportunities in Technical Account Management, Customer Success, and/or Account Management, as well as freelancing/consulting opportunities in AI, Salesforce Administration, GTM Strategy, Customer Success, Account Management, Technical Sales, and Technical Support.
📧 [email protected]
📅 Schedule time with me: https://calendly.com/contactgabbyjones/30min-1More...
Logan Schmidt
Lead CSAM@Docusign
Verified
Logan Schmidt currently holds the role of Lead Customer Success Account Manager (CSAM) at Docusign, a leading company in the digital transaction management industry. With a strong background in technology and customer success, Logan is adept at managing key client relationships, ensuring customer satisfaction, and driving the adoption and expansion of Docusign solutions. Prior to joining Docusign, Logan held various roles in customer success and project management, honing her skills in overseeing complex projects and leading diverse teams. Her passion lies in developing innovative strategies that deliver value to his customers, consistently exceeding their expectations. Logan's ability to understand customer needs and translate them into effective solutions make her a valuable asset in the customer success field.More...
Angela O’Dorisio
Founder/Owner@ODorisio Consulting
Verified
A senior HR executive and consultant/coach with years of experience helping businesses transform into talent-focused organizations. I help drive transformational change by closing skill gaps and improving talent management programs. Have expertise in the following areas: executive coaching, leadership development, DEIB, HR Strategy, and organizational design.More...
Lemuel Boyce
Founder & CEO@Vokality
Verified
I’m a senior technology executive and fractional CTO with over a decade of experience across senior engineering leadership, technical advisory, and IT consulting roles.
I’m also the Founder & CEO of Vokality, an agency empowering innovative companies with cutting-edge Software Development and Technical Advisory.More...