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Work Background
QMC Telecom BrasilGlobal HR Director
Jul. 2021São Paulo, BrazilResponsible for leading HR in five countries, 320 employees. Report to COO and leadership of eight people. • Supported ~25% annual business growth through Talent & Succession Management, Leadership Development, and Compensation Strategies. • Collaborated with leaders to align people strategies with business goals, acting as a strategic HR partner. • Fostered organizational culture by aligning Cia values with vision and mission, driving a strong #OrangeBlood culture in five countries. • Integrated global HR processes and solutions to foster synergy, enhance efficiency, and strengthen QMC's culture. • Key initiatives implemented, including Performance Management, Merit Cycle, Talent Management, Recruiting and Onboarding, Compensation Strategy, Organizational Structure, HCM System, Global HR Reporting, HR Administration improvements, and Payroll Budgeting & Forecasting
• Drove change management initiatives and strengthened partnerships with senior leadership to enhance engagement and successfully implement Global SAP, new processes, and solutions.
• Developed leadership capabilities and nurtured a strong organizational culture to sustain the distinctive #OrangeBlood spirit among all QMCers.
• Designed and implemented compensation strategies (Mercer) to attract and retain top talent while optimizing company resources.
• Led Global HCM implementation and partnered on SAP rollout, optimizing payroll budgets and ensuring EBITDA, YTD, and Run rate goals.
• Led the upskilling of the HR team in leveraging AI to enhance key HR processes (CoPilot and ChatGPT). Trained team members to effectively use AI for writing job descriptions, internal procedures, competency-based interview scripts for leaders, SMART goals, internal communications, assessments, and other HR solution designs
AccentureT&O Senior Manager
Apr. 2021 - Jul. 2021São Paulo, São Paulo, Brazil• Talent & Organization service line senior manager acting in Change Management Projects
• Work & Workforce For the Future: Offering development
RecicleirosHuman Resources Business Partner (Pro Bono)
Sep. 2020 - Sep. 2021São Paulo, Brazil• Support Recicleiros in growing personnel by about 75% in 18 months and expanding 72% of cities attended.
• Provide a Learning Plan to develop C-level leadership skills.
• Advisor and support Recicleiros workforce plan including:
• Support C-Level in defining the right structure and skills for current and future workforce
• Promote a development environment, supporting leaders in defining succession plans and the team's development plans.
• Understanding C-Level needs in terms of Talent Management and Leadership Development
• Counseling regarding on-job grade decisions
• Provide advice regarding all other People Solutions
BraskemOrganizational Development Manager
Nov. 2018 - Jan. 2021São Paulo, São Paulo, BrazilResponsible for Organizational Development and Corporate Education (strategic redesign, implementation, and management).
• Led Organizational Development and Corporate Education for five American and European countries (BRA, USA, MEX, NLD, and GER).
• Oversaw governance and drove cultural change for the new EVP (Employee Value Proposition) and for the new operational model implementation.
• Designed strategic guidelines for adopting a new HR model, using Employee Experience as the primary input for change and the Oracle HCM implementation.
• Collaborated with HR BP to engage and disseminate HR Learning initiatives across different countries and business units. Main initiatives:
• New Performance Management Model/Process redesign and implementation.
• HR Transformation (Operational model design in Oracle implementation).
• New Corporate Education Model (Strategic, Efficient, and better experience).
• New Trainee and New Leadership Program supporting EVP.
• LXP Learning Experience Platform (Degreed).
• Development, implementation, and governance of the Wellness Program.
Santander BrasilHR Manager (Talent Management and Development | Academia Santander)
Nov. 2012 - Nov. 2018sao paulo area, brazilResponsible for Talent, Succession, Learning & Development, and Corporate Education.
• Designed the new Learning Delivery Model that resulted in the creation of Santander Academy, leading to a 25% growth in solutions and a cost reduction of approximately 30% in the first year. Also, 80% of training was shifted to internal faculties, reducing dependency on external vendors from 75%.
• Led leadership development initiatives across five organizational levels and successors, impacting 750 leaders and over 3000 managers and driving bottom-up organizational transformation.
• Led (locally) the design and adaptation of Global Development Solutions (Spain), including the design of Leadership Development Programs, Design Thinking Development, and Global processes with the implementation of HCM Workday.
AccentureManager
Mar. 2007 - Oct. 2012Project manager leading Process Change and Change Management on several projects across retail, financial services, and consumer goods market units.
• Led HR Transformation Programs, including Culture Change, Change Management, Processes Design, and System Implementation, e.g., Oracle (PeopleSoft) and SAP.
• Assigned as Program Country Lead in Colombia for 2 years and in HR Transformation for 11 countries implemented.
• Internal Faculty certified at Accenture Educational Center (Saint Charles, IL, USA)
ICTS GlobalChange Management Consultant
Mar. 2006 - Mar. 2007Provided improvement solutions for leading international Risk, Loss Prevention and Security Consultancy Company. Performing across several work streams, involving Ethical Reinforcement, Loss Prevention, Information Security and Risk Management at various clients in Telecommunications and Retail market units to establish effective controls, policies and regulations. KEY ACCOMPLISHMENTS:
• Ethical culture implemented at Whole Sales and Telecom Companies
• Change management and Organizational Design in Loss Prevention Project at Retail Company
Hi PlatformHuman Resources Business Partner
Oct. 2003 - Mar. 2006São Paulo, BrazilMultidisciplinary approach to establish a Human Resources structure in a start up, which grow from 32 employees to 120 until I left.
Key contributor to establishing the Human Resources department for a Brazilian CRM Technology Company. Developed and implemented values statement, recruiting and hiring processes, and establishing workflow design. Known for quality talent acquisition and team building, responsible for creating position descriptions, grades design and compensation policies. Oversaw Welcome Program, Core Trainings and Leadership Coaching. Professional Development courses included Strategic Internal Communication and Leadership Development. KEY ACCOMPLISHMENTS:
• Hired more than 80 IT specialized professionals over 2 years
• Designed and implemented all HR Processes and Services • Concepted and Developed a Competency Based-Recruitment and Selection model to guide recruiting and hiring process
• Designed, implemented Training & Development plan.
• Designed and implemented successful Employee Engagement Survey collecting valuable information critical to the development of company policy and process improvement.
Kimberly-ClarkHR Assistant
Jan. 2003 - Jul. 2003Coordinating all logistics across 9 company sites, reaching and training 1,000 users. Responsible for RUMBA Project Assistance (SAP deployment). Professional Development courses included Human Resources Administration and Project Management. Coordinated internal communications including kick-off meetings and Go Live support. KEY ACCOMPLISHMENTS:
• Created instructors guides including train the trainer guide, master roles book, post-training report manual and monitoring spreadsheets; SAP user account and role Matrix support included building training schedules and assigning correct access.
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