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Work Background
The Crossing ChurchCafe Operator
Jan. 2024Johannesburg, Gauteng, South AfricaAs a Cafe Operator, I am responsible for overseeing the preparation and service of a variety of coffee drinks, teas, smoothies, and light menu items such as pastries, sandwiches, and salads. I manage inventory levels and place orders for food, beverages, and supplies to maintain stock. Ensuring the cafe is kept clean, organized, and adheres to all health and safety standards is also a key part of my role. Providing friendly and attentive customer service, addressing customer inquiries and concerns in a timely and professional manner, is essential. I also train and supervise café staff, delegating tasks and ensuring high-quality work. Managing the cash register, and reconciling sales. Monitoring and reporting on café performance, identifying areas for improvement, and collaborating with the management team to develop and implement marketing strategies, special events, and promotions will be crucial to the success of the cafe. Maintaining a positive and welcoming atmosphere in the cafe.
Kyalami Country ClubProfessional Cookery
Nov. 2022 - Nov. 2023South AfricaAs a Professional Cookery Trainee, I was immersed in the fast-paced and demanding environment of a professional kitchen. I would assist in the preparation, cooking, and presentation of dishes while learning about different culinary techniques, kitchen equipment, food safety, and hygiene practices. My Roles and Responsibilities included:
Assisting in Food Preparation: - Help in the preparation of ingredients, including washing, peeling, chopping, and cutting vegetables, fruits, and meats. - Measure and weigh ingredients according to recipes. - Assist in preparing basic dishes such as salads, appetizers, and sauces.
Cooking and Plating: - Learn and practice various cooking methods, such as boiling, grilling, frying, baking, and steaming. - Follow recipes and instructions provided by senior chefs to cook dishes to the required standard. - Assist in plating and presenting dishes to ensure they meet the restaurant's quality and aesthetic standards.
Maintaining Cleanliness and Hygiene: - Ensure that the kitchen and work areas are clean, sanitized, and organized at all times. - Wash and store kitchen utensils, equipment, and dishes.
Learning and Development: - Actively participate in training sessions, workshops, and practical demonstrations provided by senior chefs. - Seek feedback from supervisors to improve cooking techniques and knowledge.
Inventory Management: - Assist in the management of kitchen inventory, including checking stock levels and reporting shortages. - Help with receiving, unpacking, and storing food deliveries in line with food safety guidelines.
Supporting Senior Chefs:
- Be ready to take on additional tasks as directed by the head chef or kitchen manager.
Adapting to Kitchen Environment: - Adapt to the dynamic environment of the kitchen, working efficiently under pressure. - Develop time management skills to ensure tasks are completed within the required time frame.
Four20bespoke HotelFront Desk Receptionist
Jan. 2022 - Nov. 2022City of Johannesburg, Gauteng, South AfricaThe Roles and Responsibilities include: Greeting and Assisting Visitors: - Warmly welcome visitors as they arrive and direct them to the appropriate person or department. - Answer visitor inquiries and provide general information about the organization. - Ensure all visitors sign in and follow security protocols.
Answering and Managing Calls: - Handle incoming phone calls, respond to inquiries, and provide information. - Transfer calls to the correct department or individual, and take messages when necessary. - Maintain a professional and courteous phone manner.
Managing Appointments and Schedules: - Schedule, confirm, and reschedule appointments and meetings. - Coordinate meeting room bookings and ensure they are prepared for use. - Notify staff of visitor arrivals and scheduled meetings.
Handling Correspondence: - Receive, sort, and distribute incoming mail, packages, and deliveries. - Prepare outgoing mail and handle courier services when needed. - Respond to and forward emails to the appropriate staff members.
Administrative Support: - Perform basic clerical tasks such as filing, data entry, and maintaining records. - Assist with creating and updating documents, spreadsheets, and reports. - Support other departments with various administrative tasks as needed.
Maintaining the Reception Area: - Ensure the reception and waiting areas are clean, organized, and well-presented. - Monitor and order office supplies for the front desk.
Security and Safety: - Monitor visitor access and issue visitor passes as required. - Ensure compliance with safety and security procedures, reporting any issues to the relevant authorities.
Radisson REDFood And Beverage Intern
Oct. 2021 - Dec. 2021City of Johannesburg, Gauteng, South Africa• Displayed a positive work ethic, demonstrated good customer service, and developed positive relationships with customers. Served food and beverages on time, kept the workplace clean and tidy, and handled cash registers and card machines. Consistently seeking ways to upsell customers by keeping them informed of available options within a fast-paced environment.
• Worked in a group of 4-10 people and reported to the F&B manager on duty.
• Developed strong communication and listening skills, as well as conflict-resolution skills.
• Served multiple customers at once successfully and provided a pleasant dining experience for each.
Indaba HotelFront House Intern
Jun. 2021 - Aug. 2021City of Johannesburg, Gauteng, South AfricaLinen, Room and Lobby Attendant, And Supervisor.
Responsible for: • Making beds, surface, and deep cleaning, bathroom cleaning and preparation, vacuuming, mopping floors, waste collection, and refilling guest supplies are all part of the job of a housekeeper/guest room attendant. Restocking supplies in the housekeeping closets and on the cart, as well as working as part of a team. (Where possible, maintaining tidiness and basic upkeep in all areas.)
• Work as a housekeeping supervisor for two days a week, preparing work schedules for housekeeping staff, ensuring tasks are completed efficiently, problem-solving, assisting with housekeeping allocations, assisting with guest customer service and satisfaction, developing leadership skills, and working as part of a team.
• Worked in the laundry room includes sorting soiled linens, operating washing machines and drying machines, ironing, folding, and organizing sheets, towels, cloths, and distributing clean linens to housekeeping storage closets and carts. (meeting the laundering needs of the hotel's linens, staff uniforms, and guests’ clothes).
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