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Work Background
Visage ImagingSystem Engineer
Jun. 2017San Diego, CaliforniaSystems Engineer at Visage Imaging since June 26th, '17 -Installed and configured the Visage 7 PACS software (OpenSUSE) on the customer backend and render servers, using existing documentation and providing updates to internal documentation as the product improved. - Prepared, shipped, and received technical and marketing equipment for demonstrations used at potential customer sites and major trade show events such as The Radiology Society of North America (RNSA), SIIM Meeting, SBI Conference, and more. This included: Ensuring AIO servers and workstations were up-to-date (both Windows and the Visage software). Coordinating with the scheduled onsite Visage support team members to ensure all necessary equipment is packed. Coordinating with third-party shipping services to schedule, track, and receive Visage demo equipment. Setting up mock demos in-house and testing equipment before boxing and shipping. - Acted as Level 1 Support (phones and ticketing system) to diagnose and resolve complex networking and software issues, using analytical skills to troubleshoot problems and ensure the stability and functionality of systems of each customer system. - Trained customers: Supported onsite Go-Lives for multiple customers, working closely with heads of different departments to better understand the needs of each hospital system, and continued training and supporting users remotely after all Go-Live phases were completed.
AmdocsSystem Analyst (Sprint)
Nov. 2015 - Jun. 2016Urbana-Champaign, Illinois AreaImplementation of iCare CRM and second/third level validations using RT Tracking Tool and Oracle SQL Developer. Implementation of Ensemble tickets using MDL Tool, and second level validations. Third level validations for Turbo Charging Retail using MEC Tool. iCare CRM daily and end-of-day activities such as running end-of-day validation checks and end of day release using the RT Validation Tool. SLA Reporting: Took responsibility of running and sending out SLA Report weekly and coordinated with other staff to prepare the final SLA Report document at the end of each month, using the RT Monthly Report Tool, Oracle SQL Developer and the RT Tracking Tool. Worked with other team members to help fix a UPD Bulk Uploader Macro. Assisted in New Release validations and is familiar with Quality Center. Updated technical documentation for running the SLA report and iCare CRM implementation steps.
UIC College of Pharmay and MedicineExtra Help/Student Worker
Nov. 2013 - May. 2015Rockford, Illinois AreaDuties included monitoring student lab computers, monitoring classroom equipment, wiring cables/patch cabling, repairing laptops/PC's, Macs. Worked with overhead projectors as well as video-lecture capturing equipment such as ECHO 360. Provided technical support to pharmacy students and staff. Teamed with IT staff to migrate email accounts for UIC faculty and staff. Wired network cables and patch cabling in rack rooms to improve productivity.
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Looking to transition into Tech./. Former sales Representative and have very good Communication skilss @ @NikeStore