CovalenCommunity Operations Analyst
Feb. 2019 - Dec. 2021County Dublin, Ireland- Processing and reviewing flagged accounts to ensure compliance with policies
- Investigating reported escalations through multiple channels
- Collecting, analyzing, and applying relevant data and escalation trends to improve escalation processes and make recommendations for process, policy, and product improvements
- Validating, investigating, and responding to urgent or sensitive inquiries, as well as working on multiple projects
- Recognizing global, national, and regional trends and patterns
- Conducting content reviews for international and domestic cases under client supervision, adhering to client processes and procedures
- Receiving Best Performer and Colleague of the Month awards