Pedro Nobre dos Santos is a highly skilled Technical Support and Quality Assurance Specialist with over 13 years of experience in quality assurance, content moderation, risk management, and customer operations across leading global companies. With a strong analytical mindset and a problem-solving approach, Pedro has successfully managed content moderation processes, escalation handling, workforce management, and fraud detection in high-paced, multinational environments.
His expertise spans technical support, policy enforcement, compliance monitoring, and process improvement, ensuring seamless customer experiences while maintaining operational excellence. Pedro has worked with renowned organizations like TikTok, Meta (via Covalen), Eir Ireland, Full Tilt Poker, Hewlett-Packard, Fujitsu, and Portugal Telecom, excelling in roles that required keen attention to detail, adaptability, and a strategic approach to problem-solving.
Known for his ability to collaborate cross-functionally, mentor teams, and enhance operational workflows, Pedro has been recognized for his best performance and leadership skills. Fluent in Portuguese and English, he thrives in multicultural environments and is passionate about leveraging technology to drive efficiency and safety in digital operations.More...