As a sales consultant, I have applied my tech-savvy knowledge to integrate AI into my work, enhancing the appeal and value of our products. I have also built and maintained successful client relationships, generating repeat business and referrals.More...
Declan Gallagher
Customer support specialist@Diligent
Verified
Declan Gallagher, as a Customer Support Specialist, your role is pivotal in ensuring customer satisfaction and resolving customer issues. The past month saw a significant improvement in customer satisfaction rates, which increased by 15%. The new customer support software implemented has improved efficiency by 30%. However, there has been a 10% increase in unresolved issues, which needs to be addressed. Training programs have been scheduled to enhance the team's problem-solving skills. The goal for the next quarter is to reduce unresolved issues by 20% and further increase customer satisfaction by 10%.More...
Pedro Nobre Dos Santos
Quality Analyst
Verified
Pedro Nobre dos Santos is a highly skilled Technical Support and Quality Assurance Specialist with over 13 years of experience in quality assurance, content moderation, risk management, and customer operations across leading global companies. With a strong analytical mindset and a problem-solving approach, Pedro has successfully managed content moderation processes, escalation handling, workforce management, and fraud detection in high-paced, multinational environments.
His expertise spans technical support, policy enforcement, compliance monitoring, and process improvement, ensuring seamless customer experiences while maintaining operational excellence. Pedro has worked with renowned organizations like TikTok, Meta (via Covalen), Eir Ireland, Full Tilt Poker, Hewlett-Packard, Fujitsu, and Portugal Telecom, excelling in roles that required keen attention to detail, adaptability, and a strategic approach to problem-solving.
Known for his ability to collaborate cross-functionally, mentor teams, and enhance operational workflows, Pedro has been recognized for his best performance and leadership skills. Fluent in Portuguese and English, he thrives in multicultural environments and is passionate about leveraging technology to drive efficiency and safety in digital operations.More...
Emmet Kelly
CDO
Verified
Emmet Kelly, as the Chief Data Officer (CDO), is responsible for overseeing the company's data management and ensuring the data's accuracy, privacy, and security. He is tasked with leveraging data to drive business strategy and performance, including implementing advanced strategies like data mining and statistical analysis. His role also includes improving data quality, leading data analytics teams, and creating data policies. Kelly plays a crucial role in making data-related decisions and ensuring that the company complies with regulations regarding data.More...
Amanullah Narejo
Project Manager@Hitachi Energy
Verified
As a Project Manager at Hitachi Energy company, I am responsible for overseeing and managing various energy projects from initiation to completion. His role includes planning, executing, and finalizing projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. His leadership and strategic decision-making skills are key to ensuring the successful completion of projects, while also meeting the company's standards of quality and safety.More...