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Work Background
NextPhase Medical DevicesCustomer Service Representative
Jun. 2021Rochester, New Hampshire, United States
Jaeger USA, Inc.Buyer
Apr. 2021 - May. 2021
Albany Engineered CompositesOperations Administrator
Mar. 2020 - Apr. 2021Supported Human Resources team with compiling weekly and monthly staff census data for our plants in Commercy, France, Rochester, NH, and Queretero, Mexico
Assisted HR Business Partner with employee engagement activities, data management, maintenance and filing, payroll and timesheet approval
Monitored inventory of and ordered office supplies for leadership individuals, HR department and the business in general as needed
Filed and submitted expense reports for myself and leadership team
Maintain audit spreadsheet tracking findings, timelines, start and completion dates
Executive assistant to the President of Albany Engineered Composites (parent company) as well as the President of Albany Safran Composites Anticipated needs of leadership team to solve issues before they arose
Outlook calendar management, meeting scheduling, taking meeting minutes
Ordered catering for meetings
Managed domestic and international travel bookings and modifications as needed for leadership team
Maintained an action rail for the local and parent leadership teams
Trained 20 hrs per week in supply chain department as part of training program for new position
Assisted with physical inventory counts, WIP (work in Progress) reporting, priority shipment reports
Conduct material movement within SAP
APICS CPIM Certification in progress (anticipated completion by September 2021)
Managed multiple projects across all four roles simultaneously for on time completion
Adhere to confidentiality and ITAR guidelines for information shared in high level meetings
Programs/Skills: MS Outlook, excel, word, calendar management, SAP, SharePoint, OneDrive, ADP
High Liner FoodsOrder Management & Distribution Planner
Jan. 2017 - Dec. 2020Portsmouth, New Hamphire• Manage logistics, inventory, and plant production tracking
• Responsible for PO creation, revision, and processing, and follow-through on all aspects.
• Collaborate with production, QA, demand planning, logistics, and supply chain teams
• Liaison for wholesale brokers, distribution, and warehouse teams
• Communicate effectively and develop rapport within the company, and also with buyers, brokers, logistics, and customers
• Process returns, resolve internal and external supply and quality issues
• Maintain satisfactory order fill rates
• Successfully assisted in developing, training on, and seamlessly implementing new Enterprise Resource Planning software (ORACLE JDE E1 Platform)
• Plan and manage product transfers to third party warehouses across the US
Measured ProgressOperational Support Specialist / Team Lead
Jan. 2015 - Dec. 2017Dover, NH• Responsible for leadership and training of teams up to ten onsite and offsite contractors
• Provided Tier I technical product support for State Departments of Education (DOE) and school level users
• Assisted school-level users with all aspects of testing
• Logged tickets for each client contact
• Created daily and weekly ticket reports for DOEs and program management
• Communicated new information to the teams
• Adhered to company guidelines on escalations and governmental regulations
• Escalated problems appropriately, and monitored escalations for resolution
• Created training manuals, SOPs, and presentations for trainees
• Adapted to new content, policies, technologies and software
• Maintained a professional and productive relationship with offsite staff partner
• Organized meetings and training sessions in person and online
• Team service levels consistently at or above 98%, exceeding target of 80%
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