University of PhoenixHealthcare Enrollment Manager
Apr. 2007 - Jul. 2012• Managed multiple HR processes, including requests for hire, screening, interviewing, making offers, and salary negotiation. Conducted performance assessments, monitored employee improvement plans, and prepared and delivered reviews.
• Effectively managed team conflict and resolution by holding individuals accountable and promoting ownership of conduct and performance.
• Focused on delivery of ongoing training programs and the professional development and coaching of managers and staff. Tailored coaching and development techniques for varying levels of tenure and capacity. • Analyzed team strengths and opportunities to identify gaps in performance. Performed quarterly strategic plan reviews. Coached to the particulars of sales techniques. • Successfully evaluated talent with a keen ability to determine an individual’s strengths and limitations; taught asset leveraging techniques for opportunity development. • Prepared monthly performance analysis to synthesize internal performance reports and management action plans. Highly skilled at improving operational efficiencies through creative problem solving strategies. Experienced at preparation and presentation of reports to executive and senior-level management. Strong competency in comprehensive assessment, analysis, and ability to identify trends.
• Honed project management skills through piloting a successful brand new division. Additional experience obtained through managing the process of development to implementation of a project that streamlined recruitment for a new program.
• Known for creating a positive environment that fosters individual achievement while promoting team collaboration and accomplishment, building and maintained positive and productive relationships throughout the organization, displaying flexibility and developing innovative and effective approaches to problem solving and the ability to meet progressive recruitment goals given monthly and remain strategic in a fast paced environment.