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Work Background
AbbottCustomer Relationship Management Assistant Manager – Nutrition Advisor
May. 2023 - Dec. 2024Taguig, National Capital Region, Philippines• Managed and optimized the CRM system, overseeing day-to-day operations to ensure performance and reliability.
• Worked closely with IT and Dev teams to monitor the system, resolve issues, and recommend system upgrades.
• Ensured data accuracy, consistency, and completeness through effective data management and governance policies.
• Developed data quality reports and metrics to measure performance and identify improvement areas.
• Analyzed CRM processes, implemented best practices, and provided user training and support.
• Created and maintained CRM reports and dashboards to track KPIs, offering actionable insights based on data analysis.
• Collaborated with sales, marketing, and customer service teams to leverage CRM data for strategic decision-making.
• Led CRM system development and implementation projects, defining requirements and overseeing user acceptance testing.
• Played a key role in digital transformation initiatives, enhancing system capabilities to align with modern business needs.
• Provided regular reports and analysis to support client, marketing, and sales activities, including events and commercial reporting.
AbbottCRM Team Leader– Nutrition Advisor
Apr. 2015 - May. 2023Taguig, National Capital Region, Philippines• Managed diverse responsibilities to achieve and exceed team KPIs. ◦ Pediatric Conversion (January 2022 - May 2023) 1 year 4 months
◦ Pediatric Retention (April 2017 - January 2022) 4 years 9 months
◦ Adult Conversion (April 2015 – April 2017) 2 years • Managed team KPIs and SLAs for pediatric and adult customer conversion and retention, driving sales growth.
• Generated comprehensive reports, conducted data analysis, and prepared presentations for monthly business reviews.
• Developed training materials for scripts and product knowledge, ensuring consistent and effective team performance.
• Fostered team collaboration and motivation, tracking individual performance and implementing improvement strategies.
• Conducted nutrient analysis, compared product offerings, and screened candidates for new team positions.
• Advised customers on product choices, focusing on B2C sales and consumer satisfaction, and promoted brand loyalty.
AbbottCRM Nutrition Advisor
Jun. 2012 - Apr. 2015Taguig, National Capital Region, Philippines• Provided expert nutrition counseling and developed personalized nutrition plans tailored to customer needs.
• Conducted individual health assessments, offering ongoing support to promote customer health and satisfaction.
• Analyzed customer data to identify trends and provide targeted product recommendations in a B2C environment.
• Collaborated with supervisors to enhance business performance, ensuring CRM data was leveraged for strategic decisions.
• Delivered workshops, seminars, and demonstrations on nutrition topics and engaged customers to foster brand loyalty.
• Participated in CRM system integration projects, ensuring seamless adaption and training for new processes.
CafeFrance Corp.Shift Manager
Oct. 2011 - Apr. 2012Philippines• Oversaw the entire team's operations.
• Forecasted inventory and supply needs.
• Balanced daily sales and ensured safekeeping of funds.
• Developed team schedules.
• Inspected displays and maintained restaurant cleanliness.
• Conducted quality checks and restaurant audits.
• Managed budgeting responsibilities. • Created and tracked official receipts
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