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Work Background
doTERRA - Essential OilsTeam Leader, Account Manager UK & Ireland
Jul. 2019 - Feb. 2025Milton Keynes, England, United Kingdom
doTERRA - Essential OilsAccount Manager UK & Ireland
Mar. 2019 - May. 2023
Winterhalter UKSenior Service Call Planner
Feb. 2016 - Mar. 2019Milton Keynes, United KingdomOn a daily basis my team allocates work to technicians across the UK and Ireland, talking to customers to arrange service jobs, assisting with technicians queries and most importantly liaising with the service department to efficiently manage urgent calls. My responsibilities include: • Successfully managing two call planners; training, guiding decision making and managing regular team meetings
• Scheduling, managing and communicating technicians time, across all areas of the UK
• Analytically route planning, with in-depth knowledge of the UK transport routes
• Problem solving customer calls under pressure, escalating those necessary and being proactive when challenged by requirements
• Attending meetings with customer and clients to support service levels • Building a relationship with technicians in order to communicate their issues with wider team and departments. Understanding health and safety requirements when highlighted
• Ensuring engineers are ordering parts and that highlighting areas missed from daily reports
• Tactfully liaising with sub-contractors when required
• Providing the wider business with regular updates from the service • Recognising and solving technician issues and complaints including stock shortages
• Working alongside sales to allocate technicians to attend site surveys that can't be covered by the sales department
• Efficient and effective time planning
• Team player - covering all team members roles when required
• Helping install department by allocating technicians for new installs • Using Astea/SAP to log and allocate calls
• Daily use of Windows 10, Office and Crystal Reports
• First Aid Certificate holder – valid until July 2021
Winterhalter UKSenior Service Call Planner at
Jan. 2015 - Mar. 2019Milton Keynes, United Kingdom
Winterhalter UKService Call Planner
Nov. 2013 - Feb. 2016Milton Keynes, United Kingdom• Responsible for technicians, across the North, Midlands and South • Cost effective daily route planning, with knowledge of the UK
• Dealing with customer calls
• Working alongside the service department • Recognising and solving technician issues and complaints
• Using Astea/SAP to log calls and allocate calls. • Efficient time planning – covering holiday and sickness when required
• Daily use of Microsoft Excel, Outlook and Crystal Reports
Waterline LimitedDispatch Office Assistant
Oct. 2011 - Nov. 2013Milton Keynes, United Kingdom• Planning routes, navigating and advising the driver about deliveries
• Data entry using content management systems, SAGE, checking and confirming stock quantities and condition of items, inputting orders, collections, creating dispatch notes and closing loads
• Liaising with suppliers and customers on a daily basis, checking all applicable documentation is in place for delivery
• Speaking daily to customers via email and on the telephone answering queries and confirming delivery times
• Managing my time to complete my day to day tasks within the given schedules
• Working as a driver’s mate, helping with loading and unloading deliveries, checking the load is safe and routine vehicle checks when required
• De-briefing returning drivers from their deliveries and booking in returns
• Routing the drivers rounds for effective and money saving deliveries
Spectrum ArcadiaInternational Distribution Operative
Nov. 2010 - Oct. 2011Milton Keynes, United Kingdom
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