Dynamic and results-driven CRM Assistant Manager Operations with over 12 years of experience in customer relationship management, system management, and nutrition advisory. Expertise in Salesforce and CRM Dynamics, adept at data management, process optimization, customer journey mapping, and driving KPIs and SLAs. Proven track record in enhancing customer retention, loyalty, and sales growth while ensuring data accuracy, consistency, and compliance with governance policies. Strong leadership and cross-functional collaboration skills with a passion for driving strategic CRM initiatives, optimizing system performance, and contributing to digital transformation efforts.More...