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Work Background
ElasticProject Manager
May. 2023Amsterdam, Noord-Holland, Nederland• Monitoring and tracking team resourcing including:
- resource scheduling
- assignment creation
- timecard reviews
• Liaising with internal stakeholders to prepare for customer project kickoffs
• Facilitating project kickoffs and asking questions to understand the customer’s definition of success, timeline, and logistics to inform the resource request
• Confronting issues proactively and transparently with management
• Facilitating scheduling and proactively follow-up with customers to sustain project activities to complete all hours within the period of performance (PoP)
• Working remotely with a highly distributed Consulting Services team and partners, and work with global customers across many time zones to deliver sessions to clients
PVH Corp.Talent Acquisition Coordinator
Jan. 2022 - Dec. 2022Amsterdam, North Holland, Netherlands• Scheduling high volume of interviews for open positions,
• Managing referral program,
• Posting job postings on the company careers website,
• Executing tasks in timely manner, ensuring the processes are being held within the company compliance standards and SLAs,
• Managing workload and prioritizing tasks while working fully remotely.
AgileOneClient Services Professional
Oct. 2020 - Dec. 2021Krakow Metropolitan Area• Conducting end-to-end on-boarding, offboarding and extension processes for Client's contingent and provisional workers for UK market - Silicon Valley Bank,
• Building and developing relationships with Suppliers and Managers, • Organizing and conducting briefing calls for the Suppliers,
• Creating process guides for the Managers and Suppliers and organizing Q&A sessions,
• Negotiating rates,
• Tools used: Acceleration VMS, Beeline,
• Resolving contractors', Hiring Managers' and Suppliers's ad hoc queries over the phone, and e-mail,
• Executing tasks in timely manner, ensuring the processes are being held within the company compliance standards and SLAs,
• Working with highly sensitive and confidential data,
• Reporting to Services Director,
• Managing workload and prioritizing tasks while working fully remotely.
Pontoon SolutionsProgram Recruitment Coordinator
Nov. 2019 - Sep. 2020Krakow Metropolitan Area• Conducting end-to-end on-boarding, offboarding and extension processes for Client's contingent workers for UK and NL market - Astellas,
• Building and developing relationships with Suppliers and Managers, • Tools used: Fieldglass, Experian, Condeco,
• Resolving contractors', Hiring Managers' and Suppliers's ad hoc queries over the phone, and e-mail,
• Executing tasks in timely manner, ensuring the processes are being held within the company compliance standards and SLAs,
• Working with highly sensitive and confidential data,
• Reporting to Contract Services Director,
• Managing workload and prioritizing tasks while working fully remotely.
Alexander Mann SolutionsSenior Recruitment Coordinator
Apr. 2019 - Oct. 2019Krakow Metropolitan Area• Conducting end-to-end on-boarding and contract extension processes for various clients - Atos/Serco,
• Tools used including, but not limited to: Fieldglass, Safe Screening, Talentlink,
• Dealing with ad-hoc queries of contractors and Hiring Managers over the phone, and e-mail,
• Point of contact for contractors and Hiring Managers,
• Ensuring the processes are held within the company compliance standards,
• Ensuring the tasks are completed within deadline dates and company SLA's,
• Tracking own work using Microsoft Excel,
• Working with highly sensitive and confidential data,
• Reporting to Lead Recruitment Specialist as well as Principal Client Service Manager,
• Managing workload and prioritizing tasks.
NetflixCustomer Service Representative
Sep. 2018 - Mar. 2019Amsterdam, North Holland, Netherlands• Bilingual Customer Service role,
• Answering customer’s queries and questions about Netflix over the phone and chat,
• Providing help and resolutions for the watching and billing issues.
• Troubleshooting technological issues,
• Escalating more complex issues to Tier 2 and 3.
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