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Work Background
Hilton Grand VacationsDirector of HR Operations
Feb. 2024Greater Orlando, Florida, United StatesLead HR operations with focus on combining two shared services team into one in an M&A environment. Develop and implement HR shared service delivery model that aligns with the organization’s overall strategy and goals. Act as a change agent to drive innovation and process improvements. Build and enable strategies to ensure continuous improvement, consolidation, and standardization in a post M&A environment.
Bluegreen VacationsDirector, HRBP, Shared Services
Oct. 2021 - Feb. 2024Boca Raton, Florida, United StatesOversee daily operations of Human Resources Shared Services team, processes, and system. Drive initiatives in support of process improvement and service delivery standardization. Collaborate with business leaders to identify organizational and workflow changes to promote compliance and operational efficiencies. Deliver comprehensive HR support including employee benefits, employee life cycle, associate relations, and performance management.
GenCare ResourcesDirector of HR and Strategic Engagement
Dec. 2020 - Oct. 2021Orlando, Florida, United StatesDelivered change management, strategic planning initiatives, and senior executive leadership, reporting directly to Governing Board. Analyzed market dynamics and competitive intelligence. Identified strategic risks and employed risk mitigation tactics. Promoted and generated improvements in HR to enhance employee work experience. Developed and updated policies, procedures, methods, and guidelines to communicate and enforce organizational values. CORE COMPETENCIES: INTERNAL AND EXTERNAL STRATEGIC ENGAGEMENT, LOSS MANAGEMENT, CHANGE MANAGEMENT, EXECUTIVE LEADERSHIP, AUDITS, DIGITIZATION, CLINICAL COMPLIANCE • Led Strategic Engagement Team of complex problem-solvers in development of strategic engagement plan for each organizational development activity
• Collaborated with CEO, CFO, and Administrator to develop organizationally-aligned, operationally feasible, and financially controlled transition plans for every organizational development and steering activity
GenCare ResourcesDirector of Human Resources
Aug. 2020 - Dec. 2020Orlando, Florida, United StatesProvided HR and office management oversight, change management, organizational development, and executive coaching in leadership. Reported directly to Governing Board and oversaw human resources function of home healthcare, skilled nursing, and staffing agency. Planned and managed human resource programs to promote HR values. CORE COMPETENCIES: BUSINESS RECOVERY AND SUSTAINABILITY, CORPORATE GOVERNANCE, GOVERNMENT/OVERSIGHT AGENCY RELATIONSHIP MANAGEMENT, EMPLOYEE RELATIONS (ER), FINANCIAL OBJECTIVES • Within 60 days, uncovered director/C-level breeches of contractual non-compete and confidentiality agreements which resulted in termination of violations and posturing towards multi-million-dollar recovery of damages
• Participated in 3 agency audits: AHCA, CHAPS, and APD within first 60 days
Osceola County GovernmentExecutive Director of Administrative and County Services
Nov. 2015 - May. 2020Kissimmee, Florida, United StatesProvides change management, strategic planning initiatives, and senior executive leadership for Director-level staff. Acts as organizational development liaison and advisor to County Clerk and Chief of Staff. Oversees administrative division integration and several operational units including recording responsibilities for entirety of Osceola County. CORE COMPETENCIES: EXECUTIVE LEADERSHIP, CHANGE MANAGEMENT, EMPLOYEE RELATIONS (ER), FINANCIAL OBJECTIVES, AUDITS, DIGITIZATION, SUSTAINABILITY, TECHNICAL IMPACT, POLICIES, COMPLIANCE, ACCOUNTABILITY • Offered C-level direction to improve cross-functional efficiency for all shared administrations, such as Human Resources, IT, Finance, Legal, and Quality and Compliance services
• Served on multiple boards, including Fiduciary Board for financial services and payroll review, Safety Committee for county-wide regulatory programs, and preparatory Security Committee
• Maintained 4 consecutive years of perfect financial audits, assessed and forecasted productivity and drafted improved policies; headed recruitment and training efforts to boost employee engagement and efficiency
• Improved organizational employee data management via reporting analysis and integrated technical solutions
• Created, initiated, and implemented iterative, critical management program; generated hybrid knowledge management/customer service/training program; streamlined court administrative processes utilizing Lean and Six Sigma tenets; drove legally-required performance metrics and improved overall customer satisfaction
Osceola County GovernmentDirector of Organizational Development
Oct. 2013 - Nov. 2015Kissimmee, FLOversaw operations and regulatory compliance for multiple departments. Directed benefits administration, employee development and training efforts, and internal / external communications. CORE COMPETENCIES: CORPORATE STRATEGIC PLANNING INITIATIVES, CONTRACT NEGOTIATIONS, EMPLOYEE DATABASE, DESIGN, TEAM FORMATION, RELATIONSHIP MANAGEMENT, INVESTIGATION, LEADERSHIP, ENGAGEMENT, MICROSOFT EXCEL • Restructured legal filing system with database design through cooperation with research management and IT team, business strategy presentation to secure necessary Full-Time Equivalent (FTE), and digitization efforts
• Reduced benefit renewal offers from 150% negotiating starting point to flat 0% over 5-year timeframe with long-term strategic planning initiatives, vendor investigations, and establishment of successful task force
• Enhanced employee relations (ER) through formation of Benefits Task Force, comprised of counseling employees and HR team, to assess benefit negotiations and promote team-oriented communications; led focus meetings
• Managed development and implementation of department goals and policies through news media relationships, cross-departmental collaboration, and partnership with directors and elected officials
Osceola County GovernmentHuman Resources Director
May. 2013 - Oct. 2013Coordinated public relations and media communications responsibilities. Implemented and controlled public records procedure to maintain impactful relationships. Drove workforce planning and compliance training initiatives. CORE COMPETENCIES: TEAM LEADERSHIP, PROCEDURE DESIGN, PUBLIC RELATIONS, MEDIA COMMUNICATIONS, LEGAL REGULATIONS, INTERNATIONAL HR EXPERTISE, INTEGRITY • Created comprehensive media and public information strategy to improve media relations and ensure legal compliance, forged Public Information Response team and streamlined records retention and access procedures
Intervention Services, Inc.Vice President of Human Resources
Oct. 2010 - Aug. 2012Responsible for creation and promotion of HR policies and procedures. Applied cost-benefit analysis, database administration, and internal audit processes to stimulate employee relations (ER). Supported staff as point of contact. CORE COMPETENCIES: STRATEGIC PLANNING INITIATIVES, PROCESS MANAGEMENT SYSTEM, TRAINING / EDUCATION, PERFORMANCE DEVELOPMENT, ONBOARDING INITIATIVES, CERTIFICATION, HR POLICIES, EMPLOYMENT LAW • Championed employment law and regulatory compliance, coached supervisors on HR policies and state and federal requirements; administered workers compensation and unemployment claims and regulations
• Maximized staff proficiency and ensured proper certifications via hiring, staffing, and performance management initiatives; arranged continuing education seminars to maintain CEU provider licenses
State of FloridaGovernment Consultant – Contract Manager
Oct. 2009 - Nov. 2010Oversaw daily operations and procedures of major organizations to monitor allotment of government funding. Organized grants, contracts, and audits for complex businesses. Headed budget controls. CORE COMPETENCIES: CONTRACT NEGOTIATIONS, OVERSIGHT, RISK MANAGEMENT, COMMUNITY ENGAGEMENT, OUTREACH, COMMUNICATIONS, REGULATORY ANALYSIS, DIPLOMACY, JUDGMENT • Negotiated and apportioned contracts totaling $60M in community funding to support healthcare providers, monitored recipient performance for contractual adherence through on-site audits and communications
• Recognized for successful contractual agreements with Excellence in Contract Negotiations award from state of FL due to comprehensive analyses, proactive provider engagement, and consistent compliance review efforts
Westgate ResortsTrainer / Auxiliary Supervisor
Sep. 2000 - Jan. 2009Orchestrated new hire onboarding and development initiatives. Coordinated customer service and support, payroll monitoring, and records management for +30 resort locations. CORE COMPETENCIES: STRATEGIC PLANNING INITIATIVES, PROCESS IMPROVEMENT, REVENUE STREAMS, SEGMENTATION, DEPARTMENTAL BLUEPRINT DESIGN, DOCUMENTATION, TRAINING & DEVELOPMENT, CUSTOMER SERVICE • Conceptualized and created multimillion-dollar transient rental department through analysis of existing revenue streams and identification of market segment opportunities; headed new department and led training sessions
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