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Work Background
RadianIT Audit Specialist
Mar. 2025
TEKsystemsService Desk Analyst
Oct. 2024Baltimore, Maryland, United States
Fells Point TavernAssistant Manager
Oct. 2021 - Jan. 2024Baltimore, Maryland, United StatesMy position was to oversee the day to day operation of the business. I handled inventory, payroll, and setting up new accounts with vendors and liquor distributors. I also handled promotions for all in house events as well as social media marketing for the business.
LGCY PowerSolar Energy Consultant
Mar. 2020 - Nov. 2023Beltsville, Maryland, United States• Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
• Created sales and marketing tools, growing clientele and generating quality sales leads.
• Mentored new sales team to surpass goals in alignment with brand standards.
• Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
• Produced quotes, proposals and contracts as part of sales process.
• Generated solar energy customer leads to develop new accounts
• Gathered information from prospective customers to identify solar energy needs.
• Gave smooth and successful presentations at customer locations.
• Followed-up with warm prospects to deepen connections and convert leads.
Rockstar GamesHelp Desk Specialist
May. 2018 - May. 2019Phoenix, Maryland, United States• Identified potential sales and cross-selling opportunities in course of delivery of support services.
• Evaluated and responded to incoming sales leads and requests for technical support assistance through Zendesk.
• Compiled and accurately entered data for each customer encounter to record in system.
• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
• Assisted customers with product selection based on stated needs, proposed use and budget.
Bowlero CorporationAssistant Manager
Sep. 2016 - Nov. 2018Baltimore, Maryland, United States• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
Sports AuthoritySales Manager
Sep. 2013 - Nov. 2016Towson, Maryland, United States• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Pole To Win America Hunt Valley, Inc.Help Desk Analyst
Aug. 2013 - Dec. 2014Cockeysville, Maryland, United States• Responded to inquiries by phone, email and walk-up requests through Zendesk.
• Walked user through series of steps to determine problem and implement likely solution
• Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
• Logged activities in tracking system to maintain accurate, timely records.
• Installed new desktop systems and migrated data to new machines.
• Provided support for network infrastructure and baseline configurations.
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