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Work Background
Inabia Solutions and Consulting, Inc.Business Systems Analyst
Jun. 2023 - Jan. 2024Redmond, Washington, United States• Senior level analyst assisting Seattle City Light with current projects and change management, primarily to implement a SaaS application to automate crew call out
• Tools: Excel, Word, PowerPoint, Teams
• Document process changes from 'as-is' to 'to-be' to facilitate staff in making a significant and mission critical change within the organization
• Impacting all of Seattle City Light customers
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
WaferWire Cloud TechnologiesData Program Manager/Business Analyst
Jul. 2021 - Jan. 2023Sammamish, Washington, United States• Company Overview: Microsoft's Unified Support Pricing program for volume licensing
• Tools: Excel, Word, PowerPoint, Teams
• Project manage to scale customer volume licensing pricing processes, working closely with Enterprise Services Insights team
• Support ongoing strategic projects, pricing, account targeting, deal operations, and delivery workstreams with customer data insights
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
Valorem ReplyBusiness Analyst
May. 2017 - May. 2021Seattle, Washington• Senior-level Business Analyst working with Microsoft and other clients on Sales and Digital Marketing digital products and customer-facing sites in an Agile/Scrum environment
• Tools: Excel, PowerBI, DevOps, SQL, Word, PowerPoint, Teams, Gherkin Language
• Assessed business requirements to create focused solutions.
• Trained business personnel in use of systems.
• Document and manage requirements in the form of user stories, features, and epics in an Agile framework
• Improve and evolve Microsoft's Business Value Proposal marketing toolset
• Gather, specify, and manage delivery of a LAMP 5 for LaSalle
• Operations for Microsoft Cloud Acceleration Program to assist Microsoft Partners digital marketing of cloud-based technology
• Design and development of an automated data migration system for Microsoft for migration to Azure
• Assist in management of projects
• Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
• Developed comprehensive documentation to support end-users and facilitate future enhancements.
• Created and maintained standard operating procedures governing system functions and features.
Fuel TalentBusiness Systems Analyst
Jul. 2015 - May. 2017Bellevue, WA• Company Overview: Audience Science
• Senior level Business and Reporting Analyst in online digital marketing and advertising industry, working with very large data sets in Hadoop clusters
• Tools: Excel, SQL, Word, PowerPoint, Jira/Rally, Confluence
• Gather and translate reporting requirements into manageable and deliverable reporting systems
• Automate reporting and other data processing systems
• Managed processing, reporting, and communication for all whitelisting in conformance with customer's individual brand safety guidelines
• Assist in response to campaign trouble tickets on Jira using PIG to extract campaign data from Hadoop cluster system
Randstad Digital AmericasSenior Business Analyst
Jul. 2014 - Apr. 2015Seattle, Washington• Company Overview: CDK Global
• Senior level Business Analyst in an agile / scrum web development team to maintain and improve flexible digital marketing products for the automotive industry
• Primarily support for Dealer Services for GM Canada client
• Tools: Excel, Word, Jira/Rally, Confluence
• Managed customer expectations by translating high level requirements into detailed business requirements and determining complexity and feasibility of customer change requests for GM Canada client for Dealer Services
• Assisted Engagement Managers by facilitating solution design, development estimation and project management and by developing tools for sprint planning, backlog grooming, project, epic, and story prioritization at various stages in an agile / scrum environment
• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Assisted in developing, documenting, and adapting a traceable and verifiable process to manage rudimentary requests from client conception to delivery
• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
2degreesFinancial Reporting Analyst
Mar. 2014 - Jun. 2014Redmond, WA• Company Overview: Microsoft
• Maintained and defined improvements to financial reporting for C&E Division of Microsoft
• Key skill was to work with business and technical stakeholders to translate standard financial planning and analysis requirements into technical specifications to deliver clear, accurate, and efficient reporting of cost accounting data
• Tools: Excel, DevOps, SQL, Word, PowerPoint, Teams
• Developed complex reporting capability in Excel that ties to Mercury and Mercury Plan
• Built referential integrity into the system of reporting for month close, forecast, and planning reports
• Incorporated reporting hierarchy and organizational changes into the system of reports
• Maintained and distributed a monthly newsletter of close activities
• Enhanced documentation to allow those unfamiliar with the system of reports to execute the tasks related to the position
RGPSenior Business Consultant at Microsoft
Dec. 2013 - Mar. 2014Redmond, WashingtonDevelop and support a 10 year dynamic planning model for Real Estate and Facilities Finance group to manage the Puget Sound area assets. * Develop complex spreadsheet applications in Excel that included the ability to dynamically shift and/or adjust planned project spending over periods of up to 50 years. * Build rules to manage changes based on the spending flexibility of each project. * Added ability to compare a baseline static plan to any forecast spending plan to determine long range cost savings.
* Make the dynamic planning model scalable for range of planning as well as ability to use globally.
* Document all related processes leaving a legacy of knowledge.
ExperisBusiness Systems Analyst
Mar. 2012 - Aug. 2012Redmond, Washington• Company Overview: Microsoft
• Gathered and translated documented business and user requirements into clear and concise functional specifications and designs
• Created user stories and test cases, performed initial testing, & regression tests on a system to report consumption of BGIT Systems Services within Microsoft
• Tools: Excel, Visual Studio, SQL, Word, PowerPoint, Teams
• Managed project using agile/scrum methodology developing and enhancing user stories iteratively as requirements evolved
• Utilized Excel spreadsheets pivot tables and vector lookups, Visual Studio to track bugs and proposed enhancement requirements, and PowerPoint to present results
• Developed operational guidelines for permanent staff to manage consumption reporting
• Analyzed and discussed the results with higher level management on how to utilize consumption reporting information to save Microsoft millions in operational dollars
• Conducted user acceptance testing (UAT) to ensure delivery of an efficient system without compromising quality or security
ExperisData Analyst
Jun. 2011 - Dec. 2011Redmond, WashingtonGathered and maintained scorecard data on Portfolio and Foundation “wins” from numerous sources such as Scorecard, Changepoint, Capacity Tracker, Jade, MAL data, and BIFprodtool for Microsoft Enterprise Services.
* Analyzed business rules surrounding the maintenance of the scorecard to allow Microsoft to automate the process, increasing accuracy and efficiency by 30%.
Clearwire (K-Force Technology)Business Systems Analyst
Jun. 2010 - Oct. 2010Kirkland, WashingtonManaged content and functional change requests from business areas for the e-commerce site. Managed 20-40 requests in 2-4 week interations in an agile/scrum development environment utilizing Rally as the main utility for communicating requirements and managing tasks.
* Developed short format functional requirement documents that included specifications for content, functional changes, and reporting for the Clear.com website.
* Entrusted with managing all the “fast track” content management requests mainly from Marketing. Developed significant coordination mechanisms with IT development in the management of these many requests which often required a one week turn around.
* Conducted user acceptance testing (UAT) for each ecommerce enhancement.
T-Mobile (Comsys)Senior Business Analyst
Nov. 2005 - Dec. 2006Bellevue, WashingtonCustomer Resource Management (CRM) – Save Offer Tool
Gathered requirements; and developed use cases, functional requirements, functional specifications, and test requirements for the Save Offer Tool project within the CRM umbrella project. Developed a comprehensive offer management and presentation tool including commission tracking and offer testing and performance management. Designed the CRM tool to enable on-the-fly troubleshooting making other customer information such as billing and usage history and offer history available to the user.
* Utilized agile iterative development techniques to coordinate development across several cross functional teams.
* Developed tools such as a Requirements to Use Case matrix to track how a fluctuating set of requirements would be met from design to delivery. * Met increasingly tight deadlines in all phases of the project with increasing design complexity as the nature of requirements were understood and requirements conflicts were resolved utilizing an iterative SCRUM approach.
* Developed initial requirements for user acceptance testing (UAT).
Washington Mutual BankSenior Business Analyst
Mar. 2005 - Oct. 2005Seattle, WashingtonDebit Card Conversion Project
Performed customer communication management, change control and test support for external customer migration group in a high visibility debit card conversion project. Engaged team in opportunistic development and intensive logistical coordination.
* Applied business change control process. Gathered business requirements and utilized cost benefit analysis to compose change requests saving the project more than $1M and avoiding exposure to millions of dollars of fraud and regulation non-compliance risk. * Formulated and managed immensely complex set of spreadsheets designed to forecast card volumes throughout the entire conversion. This forecasted volume timeline was used to make all stock ordering decisions and for budgeting and billing for conversion production.
* Managed as lead in the migration of all operational letters used within Washington Mutual. Catalogued and tracked the changes to the 200+ letters and forms affected by the card migration. Packaged the process and presented it to marketing for an ongoing centralized solution to managing operational letters.
* In charge of developing process documentation for 50+ processes utilized in Washington Mutual’s debit card business. This documentation was a significant enhancement to the company’s ongoing operation.
Microsoft (Siemens Business Systems)Senior Business Analyst
Mar. 2004 - Mar. 2005Issaquah and Redmond, WashingtonMicrosoft MSN Partner Management
Supported MSN Business Development & Partner Management teams in the management of business scorecards, new process development, internal communication, and event management.
* Gathered business and financial data and creating scorecards for monthly business review meetings at the executive level. * Planned, managed, and performed analysis for both internal and external partner satisfaction surveys. * Developed a new headcount allocation process to manage incremental headcount requirements driven by new partner acquisition. Drove data collection and process development to completion for presentation to MSN executive team. * Coordinated logistics for events such as CES, 3GSM, and CTIA. * Managed team communications and data and document management using Sharepoint. Microsoft Sales & Marketing IS, Home & Entertainment Division
Re-engineer business process and web based business system applications, collaborating with world wide business management in Microsoft H&E Division Sales & Marketing. Drive efficient transformation of fundamental business processes and systems infrastructure. Liaison between IT Operations and business groups looking for opportunities to leverage common business goals across regions and systems.
* Gathered business and functional requirements for global retail online training application and support development through product life cycle to completion.
* Coordinated user acceptance testing, including the development of test plans and test cases, to drive project completion and world wide application rollout for Upside Contract Management application and the Retail Calendar application. Supported continued requirements definition development for future enhancements required by business going forward.
* Outline systems requirements for change requests for existing systems including a global media bank and sales and vendor support systems.
Adobe (Manpower Professional)Project Manager / BSA / Test Lead
Sep. 2002 - Jun. 2003Seattle, WashingtonRecruited to manage implementation and deployment of online subscription product registration for the Internet Services group for this leading software company (contracted through Manpower). Managed and coordinated the efforts of 3 developers in conjunction with the lead developer and 4 other senior BSAs.
* Managed WebObjects 5.2 upgrade in parallel to the subscription product implementation.
* Coordinated all testing efforts with developers and project groups at 3 Adobe locations.
IdentityMineSenior Business Analyst
Apr. 2002 - Aug. 2002Seattle WashingtonCollected data from staff and VP-level management to redesign of the underwriting process workflow. Monitored and reported on project status and change control, provided intranet project management support, and developed best practices and documentation for training and set-up materials. Improved through-put 300% over projected.
Cambridge Technology PartnersSenior Business Analyst
Jan. 1998 - Dec. 2001Greater Seattle AreaRecruited to lead analysis, design, development and testing for this system integration consulting and services firm on behalf of such high-profile clients as AT&T (billing system implementation & test planning), Loudeye Technologies (rapid development of a revenue reporting tool), Frank Russell Company (multiple system migration), WRQ (requirements gathering for a license management systems) and the City of Seattle (Y2K testing/system conversion & a new payroll management system).
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