SanitasSenior Program Manager I Agile Coach
Sep. 2015 - Jun. 2020Madrid y alrededores, EspañaI have assumed different roles: Senior Program Manager:
• End to end management of a project's program, with four multidisciplinary teams, from the inception phase until the go-to-market and continuous improvement of the product, guaranteeing delivery on time and quality
• Project governance (minutes, daily and weekly meetings, Touch-Point, etc.)
• Manage stakeholders (Marketing, Customer Care, Legal, Business, UX, Analytics, etc.), reporting and participate in the KPIs and metrics definition
• Planning, budget, risks management and dependencies with other projects Main Projects:
• App and web My Sanitas
• Digitalization of the reimbursement process
• Optimization of the medical chart
• New website for business clients
• Digitization of nutrition, training and maternity plans
• Unification in the way of working between IT and Business
• App for resident families in elderly residences Agile Coach (Lean&Scrum):
• Lead the adoption of agility through the creation of an Agile PMO
• Responsible for compliance with the methodology and projects governance in all phases (Ideation, Development, and Continuous Improvement)
• Collaborate in the implementation of the Sanitas Digital Strategy and prioritize initiatives of digital agenda • Identification of key levers to ensure the success of transformation process and learning about aspects that may hinder this process • Facilitate multidisciplinary teams to co-create solutions and define the Value Proposal and Minimum Viable Product based on real customer needs, applying agile methodologies and together with CX/UX, prototype and validate the solution
• Accompany the Product Owner in the performance of their duties Participate in the prioritization of backlog tasks and different Scrum ceremonies, such as release planning meeting, sprint planning meeting, sprint review to show the progress of the week and validate or iterate the MVP and as a facilitator of retrospective sessions
• Processes optimization (Micro-moments)