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Work Background
Xytech SystemsCOO
Sep. 2024 - Jan. 2025Lewisville, Texas, United StatesXytech was acquired by Fabric, I worked through operational integration issues to ensure the smooth combination of both companies post-merger. Consolidated systems, messaging, and organizational structures.
Xytech SystemsInterim Chief Executive Officer
Dec. 2023 - Sep. 2024Dallas-Fort Worth MetroplexPrivate Equity Owned (Banneker) company, Xytech provides Media, Operations, and Production teams with a Media Operations Platform that helps them scale by efficiently managing people, resources, and assets on time, on budget, and on schedule. Significantly reduced total expenses and achieved financial stability which allowed for an eventual (successful) merger.
Xytech SystemsChief Delivery Officer
Dec. 2022 - Dec. 2023Dallas-Fort Worth MetroplexLed the Professional Services, Customer Success, and Support teams at Xytech. Drove improvements in implementation methodology and tools, created a three-tiered customer success organization, and drove efficiencies in support. Implemented Kantata and Zendesk.
BERASVP Customer Success
Jun. 2022 - Jan. 2023Dallas-Fort Worth MetroplexBera was a Private Equity majority owned company. While there I managed a team that drove Customer value and software renewals through a difficult financial period. Focused on costs and efficiency while maintaining customer service during significant headcount reductions.
EverseenVice President of Customer Success
Mar. 2021 - May. 2022Dallas-Fort Worth MetroplexOriginally Angel backed now Private Equity backed, Everseen provides a Visual AI platform that is transforming business. Everseen uses a proprietary AI platform which can see processes in real-time and enables process shaping by influencing human behaviour to achieve optimal performance. I developed the Customer Success and Implementation functions while the company expanded.
ZilliantSenior Vice President - Customer Success, Services, Support
Mar. 2013 - Mar. 2021VC backed and eventually sold to Private Equity (Madison Dearborn), Zilliant is a leading SaaS software company in the AI space that helps to maximize the value of customer relationships for B2B companies. I was responsible for all customer interactions post sale. This includes P&L responsibility for all implementation and on-boarding services, ownership of all software license renewals, and software support. KPIs managed include retention rates, NPS, time to value, upsell and cross sell, profitability, and SLA achievement. Zilliant is a global company with blue chip customers around the world.
DemandTecVice President
Feb. 2002 - Mar. 2013VC backed originally, IPOed in 2007, and had a strategic sake to IBM in 2011. Managed all retail consulting services globally for DemandTec. This included working across 4 continents and managing all billable field consultants. Responsible for customer satisfaction, renewals, and growing sales at many of the world’s largest retailers such as Walmart, Target, Best Buy, Office Depot, and Casino. Joined DemandTec when it was $900K in revenue saw it grow through $130 Million in total revenue.
AribaManager of Consulting Services
Jan. 2000 - Dec. 2001Responsible for the successful implementation of Ariba's electronic marketplace and online auctioning software at all central region accounts.
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