Customer Success/Services Executive with a 20+ year record of growing B2B SaaS software companies. This includes Go-To-Market Strategy, Defining KPIs, driving efficiency, methodology building, financial planning, customer relationship management, improving Gross and Net renewals, building high performing teams, and establishment of best practices. Proven track record of driving sales of both services and SaaS software. Deeply experienced in the software industry with customers in North America, Europe, South America, and Asia.More...
I'm a #1 Best-Selling Author on B2B Marketing and Sales, and my book “Are Your Leads KILLING Your Business?” went to #1 in 10+ Categories on Amazon in 2023. I was named a "Marketing Technology Trailblazer" by Ad Age Magazine in 2017, placing me in the Top 25 of all marketers in the world at using data and technology. I’m a Certified Revenue Architect and B2B SaaS expert with Winning By Design and Kalungi's T2D3 framework. I have 20+ years of experience creating Revenue Systems spanning Marketing, Sales, and Customer Success, grounded in strategy and supported by data-driven systems, generating hundreds of millions of dollars in revenue. My deep expertise is working with boutique Professional Services and B2B SaaS/SwaS companies chasing large contracts, navigating complex buying committees and long sales cycles. I'd be happy to provide a copy of my book, or point you towards a recent podcast appearance so you can get a sense of my approach!More...