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Work Background
Sr. Principal Product Manager
OracleSr. Principal Product Manager
Apr. 2011Greenville, South Carolina Area• Service Product focus area: Oracle Database, Intelligent Operations, Managed Services • Develop customer services that support corporate and organizational strategy • Collaborate with service delivery and engineering teams to develop services based on customer requirements • Develop service pricing • Develop specifications for business operations to include services in quoting tools • Collaborate with business practices and legal to develop contract language • Collaborate with sales enablement to develop and deliver sales training • Collaborate with marketing to develop customer-facing sales collateral
Director, Advanced Customer Support Services
OracleDirector, Advanced Customer Support Services
Aug. 2009 - Nov. 2011- Implemented business model for delivery of short-term (less than 30 days) services. - Responsible for delivery of short-term services in the eastern US. - Grew Time & Materials business 20% over two-year period, to approximately $2M annually.
Director, Service Measurement & Reporting
OracleDirector, Service Measurement & Reporting
Aug. 2005 - Aug. 2009• Led effort that produced Service Delivery Management process library. • Key participant in establishment of Service Delivery Centers in India and Chile. Participated in staffing; led coverage model design and Service Delivery Manager training. • Integrated Oracle On Demand (now Oracle Managed Cloud Services) Customer Survey into Oracle Global Relationship Survey framework. • Participated in cross-LOB team that reduced Oracle On Demand aged receivables by $4M. • Participated in team on development and roll-out of global Oracle On Demand Account Profitability tool.
Director, Service Delivery Management
OracleDirector, Service Delivery Management
Jun. 2002 - Aug. 2005• Part of team that established and built the Oracle On Demand (now Oracle Managed Cloud Services) Service Delivery Management organization in the US. • Successfully led Service Delivery Management team in the Eastern US in delivery of service to Oracle On Demand customers • Worked closely with Service Delivery Management team and Oracle On Demand operations teams to ensure successful and satisfactory delivery of service through the Oracle On Demand Lifecycle.
Director, Value Added Premium Services
OracleDirector, Value Added Premium Services
Jan. 2002 - Jun. 2002
Senior Manager, Field Support
OracleSenior Manager, Field Support
Oct. 1997 - Jun. 2002
Field Technical Specialist
OracleField Technical Specialist
May. 1996 - Oct. 1997
Database Administrator
EDSDatabase Administrator
Jan. 1994 - Dec. 1996
Systems Analyst
KodakSystems Analyst
Jan. 1982 - Dec. 1994
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