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Work Background
BroadcomHead of Customer Success - EMEA, Arcot
Jun. 2021
BroadcomCustomer Success Manager, Arcot
Nov. 2019 - Jun. 2021London, United Kingdom
ieDigitalHead of Relationship Programmes
Jan. 2019 - Nov. 2019Kingston upon Thames, United Kingdom
ieDigitalConsultant
Mar. 2018 - Dec. 2018
WorldpaySenior Sourcing Manager (Interim)
Feb. 2017 - Aug. 2018London, United Kingdom
FiservClient Engagement Programme Director
Oct. 2016 - Jan. 2017London, United KingdomI was engaged to complete the turnaround of a programme that had an aggressive delivery schedule and a poor customer/supplier relationship. On completion of the engagement, the relationship was significantly improved and more transparent on both sides and the delivery velocity had been reduced to make it still tough, but doable. I transitioned to a new programme team to continue the BAU rollout of the remaining 32 deliveries.
OracleTechnology Account Director
Jan. 2015 - Sep. 2016London, United KingdomNew product and existing business Tier 1 Financial Services territory. Lead Account Manager for Global Payments Processing company Exceeded FY16 target (128%) Single point of contact for all PaaS / IaaS and On-Premise middleware related products for the territory.
Rank GroupHead of Project Delivery - Grosvenor Casinos
Aug. 2013 - Dec. 2014Responsible and accountable for: - Creation, obtaining funding for and delivering the project and programme portfolio for Grosvenor Casinos. - Extensive digital and e-commerce portfolio. - Ensuring budgetary control of projects under the portfolio. - Monthly and as-required reporting on the portfolio to C-suite and ExCo members. - Line management for a team of project managers, business and technical analysts. - Vendor management including contract facilitation and closure. - Highlighting process improvement and working with key leadership personnel to drive though adoption and change.
LAJEFF CONSULTING LTDDirector
Jun. 2013 - Nov. 2019Working with organisations of all sizes and industries to provide no-nonsense hands-on or strategic consultancy.
FICO®EMEA Service Delivery Director
Nov. 2011 - Jun. 2013Reading, United KingdomResponsible and accountable for: - All project management, business analysis and implementations in the region. - Annual professional services revenue. - Line and performance management for team of PMs and BA. - Pre-sales consultancy and advice both internally to sales colleagues and externally to existing and new clients. - Playing a key role in transitional change programme within the company and leading the Implementation stream. - Playing a key role in building regional director community of interest where best practices and lessons learned are shared globally.
Michael Page InternationalGlobal PMO Director
Jul. 2006 - Oct. 2011- Responsible for project management worldwide for Michael Page International. - Created a PM community of interest, dotted line management to PMs in Paris and Sydney, with full management of a large team in London. - Programme director of global IT system and change management programme budgeted at £40m+. - Led the PMO delivery and business readiness functions for this programme from inception in 2007 to first country delivery in Aug 2011. Full lifecycle management, vendor engagement, procurement and governance. - Worked with global IT leadership in helping the organisation transform to enable seamless support to the operational business when the new platforms, systems and processes are live in each region and country.
First Data InternationalProject Manager
Jan. 2005 - Jul. 2006Project / Account Manager for very large credit card providers - launching credit cards for LTSB, Egg, Wells Fargo.
Microdec PlcDevelopment Manager
Sep. 1999 - Nov. 2004Development Mgr - responsible for development of two streams of software and supporting large client base.
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