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Network Power<100 people
Roles
🔥50%
Startup Founder
✔️50%
IT
🗿50%
HR
Geos
🇫🇷50%
France
Work Background
ConversionlyTeam Leader & Placement Manager
May. 2023 - Nov. 2024Fernandina Beach, Florida, United StatesClient Liaison: Served as the main point of contact for clients hiring appointment setters, ensuring clear communication, alignment on expectations, and understanding of their needs from the start. Cross-Department Collaborator: Worked with creative, media, tech, and sales teams to ensure seamless execution of marketing strategies and smooth project delivery. Industry Trendspotter: Stayed on top of emerging trends and technologies, guiding clients to adapt strategies and stay ahead of the competition. KPI & Process Developer: Partnered with clients to establish KPIs, onboarding protocols, and reporting systems to track team performance and measure success. Candidate Matchmaker: Led interviews to ensure a strong cultural fit between clients and agents, making placements that supported long-term success. Negotiation Mediator: Managed contract negotiations to ensure fairness and transparency for both clients and agents, creating a smooth final agreement. Ongoing Agent Support: Provided ongoing coaching, feedback, and resources to agents, ensuring alignment with client expectations and long-term success. Client Relationship Builder: Maintained strong client relationships, checking in regularly to ensure satisfaction and continuous delivery of results. Strategic Decision-Maker: Leveraged data and feedback to refine strategies, improve placement outcomes, and drive success. Process Improver: Continuously sought ways to optimize workflows, improve agent-client matching, and streamline the placement process for greater efficiency.
ConversionlyClient Success Manager
Jan. 2023 - Apr. 2023
Appear TodayCustomer Success Manager
Nov. 2017 - Feb. 2019Walnut Creek, California, United States
Hell's Kitchen Hospitality GroupHospitality Specialist
Mar. 2016 - Nov. 2017New York, United States
Bernoulli EducaçãoGeography Tutor
Nov. 2008 - Apr. 2015Belo Horizonte, Minas Gerais, Brazil
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