Unite UsNetwork Success Manager
Nov. 2023 - Aug. 2024Took ownership of key performance indicators (KPIs) to drive client success, managing the customer journey with a focus on retention and satisfaction, achieving consistent renewal rates and contributing to a 6% increase in revenue growth. Utilized thorough network data analysis to provide actionable insights and growth recommendations, resulting in a remarkable 21% boost in client retention rates. Crafted and fine-tuned scalable customer success strategies for enterprise healthcare clients, using in-market insights to enhance customer satisfaction and streamline processes. Worked closely with Sales, Product, Marketing, and Engineering teams to ensure that customer insights shaped product development and account planning, creating a customer-centric culture across the organization. Led complex customer engagements by clearly defining project scope and success criteria, seamlessly coordinating cross-functional teams to ensure smooth deployment and integration of services. Facilitated strategic business reviews that focused on aligning account performance metrics, identifying renewal opportunities, and fostering long-term growth. Designed engaging training programs and client documentation that ensured a smooth onboarding experience and high levels of product adoption among clients. Negotiated successful renewals, expansions, and upsells that aligned perfectly with client needs and revenue targets, contributing to the ongoing growth of the business.