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Work Background
GlobaltrackHead of Customer Care
Jul. 2023South AfricaLeading the charge in customer satisfaction like a seasoned conductor, I orchestrate an impeccable customer care experience across Africa. With my team of service virtuosos, we fine-tune processes, resolve issues before they crescendo, and ensure customer harmony. Data? That's my sheet music—I use it to deliver insights that keep customers and stakeholders singing our praises!
GlobaltrackHead of Operations - Africa
Feb. 2022 - Jul. 2023South AfricaRunning operations across Africa is no small feat, but I’ve mastered the art of multitasking across a vast stage. From coordinating fleets of vehicles to optimizing workflows, I made sure nothing missed a beat. Whether it was managing complex projects or ensuring customer satisfaction, I kept things moving with precision, grace, and just the right amount of flair.
GlobaltrackFusion Executive
Oct. 2021 - Jan. 2022South AfricaWhen it comes to growth, I’m like a master gardener—nurturing relationships and growing key accounts across Africa. From identifying opportunities to making sure every seed of customer success flourished, I turned potential into performance. Upselling? Yes, but only with the best, most strategic pairings. Growth wasn’t just a target; it was the reality I made happen.
GlobaltrackAfrica Growth Specialist
Oct. 2020 - Sep. 2021South AfricaWhen it comes to growth, I’m like a master gardener—nurturing relationships and growing key accounts across Africa. From identifying opportunities to making sure every seed of customer success flourished, I turned potential into performance. Upselling? Yes, but only with the best, most strategic pairings. Growth wasn’t just a target; it was the reality I made happen.
STA TravelWorking Holidays Expert
Feb. 2019 - Oct. 2020South AfricaSending people on their dream working holidays is a job I took seriously—well, as seriously as you can when you’re booking adventures of a lifetime. From crafting travel plans to negotiating customer happiness, I balanced logistics and dreams with ease, all while meeting (and exceeding) sales targets.
STA TravelRecruitment Expert _ Recruiting Au Pair's
Feb. 2018 - Jan. 2019South AfricaMatching families with the perfect au pair felt like being a talent scout for the ultimate care team. My sharp eye for detail helped me place candidates that fit like puzzle pieces, ensuring smooth, happy homes. Add in some negotiation and multitasking magic, and you’ve got a recruitment process as smooth as butter.
Battery Center SouthAdministrator
Oct. 2017 - Jan. 2018South AfricaBeing the office’s go-to problem-solver, I handled everything from calendar chaos to client coordination with a smile and a spreadsheet. Administration may not always sound glamorous, but it’s the glue that keeps things together—and I was that glue.
Au Pair in AmericaAu pair
Sep. 2016 - Sep. 2017Boston,MassachusettsFrom wrangling children to helping with homework, I brought my A-game to the au pair world. Keeping two lively kids entertained and educated was my daily mission. Whether planning adventures or promoting healthy snacks, I made every day an enriching experience (with just a little bit of chaos).
Battery Center SouthAdministrator
Jan. 2016 - Aug. 2016Being the office’s go-to problem-solver, I handled everything from calendar chaos to client coordination with a smile and a spreadsheet. Administration may not always sound glamorous, but it’s the glue that keeps things together—and I was that glue
ArcelorMittal LiberiaProcurement Administrator/Supervisor
Apr. 2014 - Dec. 2015LiberiaIn the world of procurement, I played the role of negotiator, organizer, and problem-solver extraordinaire. Managing orders, vendors, and supply chains, I ensured smooth operations and happy stakeholders, all while keeping an eye on the big picture—efficiency, cost-saving, and getting the right goods in the right place at the right time.
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