Customer Success Manager & Operations Specialist
🔹 Customer Success | B2B SaaS | Key Accounts | Data-Driven Growth
🚀 Overview:
✅ 10+ years of experience in Customer Success, Key Account Management, and Operations
✅ Specialized in SaaS, B2B Sales, and Customer Experience Optimization
✅ Proven track record of driving retention, reducing churn, and increasing customer lifetime value
Hi, I’m Yeshania Naidu, a Customer Success Leader & Strategic Operations Expert with a passion for optimizing client relationships and improving business outcomes. I specialize in working with SaaS companies, B2B businesses, and high-growth startups to streamline customer success processes, manage key accounts, and boost retention rates.
🔹 What I Offer:
- Customer Success & Onboarding – Implementing structured onboarding processes for new customers to ensure long-term success.
- B2B Key Account Management – Managing portfolios of 50+ high-value clients to maximize engagement and retention.
- Data-Driven Insights & Reporting – Leveraging Power BI, Excel, and CRM tools to identify trends and improve decision-making.
- Process Optimization & Operations Management – Enhancing internal workflows for increased efficiency and scalability.
- SaaS Growth & Churn Reduction – Implementing engagement strategies to reduce churn and increase product adoption.
🔹 Tech & Tools I Work With:
💻 CRM Platforms: Salesforce, HubSpot, Zoho, Zendesk
📊 Data & Analytics: Power BI, Excel, Google Sheets
📈 Project Management: Asana, Monday.com, Trello
🛠 Customer Engagement: Intercom, Freshdesk, Drift
🔹 Why Work With Me?
✔ Proven Results: Increased customer retention by 20%+ for multiple clients.
✔ Strategic & Hands-On: I don’t just advise—I execute.
✔ Customer-Centric Approach: I prioritize customer happiness & loyalty.
💡 Let’s work together to scale your customer success strategy and take your business to the next level! 🚀
📩 Send me a message, and let’s discuss your project!More...
Veronique Kapitans
Sales and Business Development manager@Automotive Group
Verified
The automotive industry is experiencing significant growth due to technological advancements and changing consumer preferences. As the Sales and Business Development Manager, Veronique Kapitans is tasked with identifying new business opportunities, fostering relationships with potential clients, and driving sales growth.
The company's current strategy focuses on innovation, customer satisfaction, and market expansion. Despite facing challenges such as intense competition and regulatory pressures, the company's strong brand, diverse product portfolio, and commitment to sustainability position it well for future success.
To further drive growth, it is recommended that Veronique Kapitans focus on digital marketing strategies, expand into emerging markets, and leverage data analytics for informed decision-making. The company should also invest in research and development to stay ahead of industry trends and meet evolving customer needs.
In conclusion, the company has a strong position in the automotive industry and, with strategic planning and execution, has significant growth potential. Veronique Kapitans' leadership will be instrumental in realizing this potential.More...