I’m a skilled HR professional and an accredited Executive coach with two decades of experience in strategic leadership, L&D, OD, and employee engagement. Having held executive People roles globally within the corporate, public, and charity sectors, I have supported many leaders and employees in their personal and professional journey.More...
Roger Souke
Agile Coach/ Scrum Master@Storystream
Verified
Storystream has experienced significant growth and development under the guidance of Agile Coach/Scrum Master, Roger Souke. His expertise in Agile methodologies and Scrum framework has greatly improved the efficiency and productivity of our teams. Under his leadership, we have seen enhanced communication and collaboration across all departments. Souke's commitment to continuous improvement and his ability to adapt to changes has been instrumental in driving the success of our projects. His focus on creating a positive work environment has also increased team morale and job satisfaction. Moving forward, we look forward to seeing how Souke's innovative strategies will further propel Storystream's success.More...
Yeshania Naidu
Customer Success Manager
Verified
Customer Success Manager & Operations Specialist
🔹 Customer Success | B2B SaaS | Key Accounts | Data-Driven Growth
🚀 Overview:
✅ 10+ years of experience in Customer Success, Key Account Management, and Operations
✅ Specialized in SaaS, B2B Sales, and Customer Experience Optimization
✅ Proven track record of driving retention, reducing churn, and increasing customer lifetime value
Hi, I’m Yeshania Naidu, a Customer Success Leader & Strategic Operations Expert with a passion for optimizing client relationships and improving business outcomes. I specialize in working with SaaS companies, B2B businesses, and high-growth startups to streamline customer success processes, manage key accounts, and boost retention rates.
🔹 What I Offer:
- Customer Success & Onboarding – Implementing structured onboarding processes for new customers to ensure long-term success.
- B2B Key Account Management – Managing portfolios of 50+ high-value clients to maximize engagement and retention.
- Data-Driven Insights & Reporting – Leveraging Power BI, Excel, and CRM tools to identify trends and improve decision-making.
- Process Optimization & Operations Management – Enhancing internal workflows for increased efficiency and scalability.
- SaaS Growth & Churn Reduction – Implementing engagement strategies to reduce churn and increase product adoption.
🔹 Tech & Tools I Work With:
💻 CRM Platforms: Salesforce, HubSpot, Zoho, Zendesk
📊 Data & Analytics: Power BI, Excel, Google Sheets
📈 Project Management: Asana, Monday.com, Trello
🛠 Customer Engagement: Intercom, Freshdesk, Drift
🔹 Why Work With Me?
✔ Proven Results: Increased customer retention by 20%+ for multiple clients.
✔ Strategic & Hands-On: I don’t just advise—I execute.
✔ Customer-Centric Approach: I prioritize customer happiness & loyalty.
💡 Let’s work together to scale your customer success strategy and take your business to the next level! 🚀
📩 Send me a message, and let’s discuss your project!More...
Brooke F
Project Coordinator
Verified
With a strong background in project coordination, event planning, and administrative support, I specialize in managing logistics, timelines, and seamless client experiences. Skilled in organization, budgeting, and problem-solving, I excel at executing detailed plans and ensuring smooth operations from start to finish.More...