Customer Success Manager & Operations Specialist
🔹 Customer Success | B2B SaaS | Key Accounts | Data-Driven Growth
🚀 Overview:
✅ 10+ years of experience in Customer Success, Key Account Management, and Operations
✅ Specialized in SaaS, B2B Sales, and Customer Experience Optimization
✅ Proven track record of driving retention, reducing churn, and increasing customer lifetime value
Hi, I’m Yeshania Naidu, a Customer Success Leader & Strategic Operations Expert with a passion for optimizing client relationships and improving business outcomes. I specialize in working with SaaS companies, B2B businesses, and high-growth startups to streamline customer success processes, manage key accounts, and boost retention rates.
🔹 What I Offer:
- Customer Success & Onboarding – Implementing structured onboarding processes for new customers to ensure long-term success.
- B2B Key Account Management – Managing portfolios of 50+ high-value clients to maximize engagement and retention.
- Data-Driven Insights & Reporting – Leveraging Power BI, Excel, and CRM tools to identify trends and improve decision-making.
- Process Optimization & Operations Management – Enhancing internal workflows for increased efficiency and scalability.
- SaaS Growth & Churn Reduction – Implementing engagement strategies to reduce churn and increase product adoption.
🔹 Tech & Tools I Work With:
💻 CRM Platforms: Salesforce, HubSpot, Zoho, Zendesk
📊 Data & Analytics: Power BI, Excel, Google Sheets
📈 Project Management: Asana, Monday.com, Trello
🛠 Customer Engagement: Intercom, Freshdesk, Drift
🔹 Why Work With Me?
✔ Proven Results: Increased customer retention by 20%+ for multiple clients.
✔ Strategic & Hands-On: I don’t just advise—I execute.
✔ Customer-Centric Approach: I prioritize customer happiness & loyalty.
💡 Let’s work together to scale your customer success strategy and take your business to the next level! 🚀
📩 Send me a message, and let’s discuss your project!More...