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Work Background
Human Universal Health InstituteChief Financial Officer & Operations Manager
Oct. 2015Denver, Colorado, United States•Effectively manage, motivate, and coach a high-performance team of healthcare professionals across 2 businesses including 4 Doctors, 1 Hygienist, healthcare contractors, and 11 full-time employees •Streamline and expedite business operations to maximize productivity •Provide dynamic financial support to staff by managing payroll, bookkeeping, and budgeting activities •Skillfully develop and implement advertising strategies for increasing brand identity, awareness, and reputation •Control ordering and inventory to maintain optimal stock levels of supplies •Conduct thorough performance evaluations of staff to determine areas of improvement and achievement; administer disciplinary actions or terminations to underperforming employees when necessary •Hire qualified talent that met position requirements and company standards •Proficiently analyze patient insurance information to verify their coverage for treatment •Continuously strengthen existing skills while attending seminars
Twiss DentalOffice Manager
Mar. 2012 - Sep. 2015Highlands Ranch, Colorado, United States•Recognized by employer for consistently meeting and exceeding daily, monthly, and annual goals •Remained in constant contact with a team of 6 Doctors, 7 Hygienists, and 15 employees to communicate issues, corrective action plans, and areas of improvement •Efficiently prepared and processed payroll in a timely fashion •Guaranteed inventory expenses adhered to strict budgetary constraints •Oversaw the management of advertising, bookkeeping, IT support, and HR relations •Offered the necessary resources and training for staff to succeed in meeting company objectives
ClearChoice Dental Implant CenterCall Center Floor Supervisor
Mar. 2008 - May. 2012Greenwood Village, Colorado, United States•Played a vital role in ensuring the seamless operations of a 28-member of call center agents throughout 32 markets in the United States •Established strategic initiatives for exceeding daily call volume goals and decreasing abandon rates
•Coordinated, planned, and managed team schedules, disciplinary actions, and performance evaluations
•Maintained appropriate stock levels of office inventory based on budgeting standards •Drove increases in staff engagement by coordinating SPIFFS and SPIFF contests •Closely monitored Salesforce dashboards and Windent software to ensure schedules and information matches patient records •Displayed a friendly and professional demeanor when handling a high-volume of incoming calls •Proactively identified and addressed scheduling issues or patient escalations in 32 markets •Gained hands-on experience in using Salesforce, Windent, Excel, Word, and other programs
Bright Now! DentalManager
Aug. 2004 - Jan. 2008•Managed a staff of 18 employees, maintained a high monthly goal while exceeding this goal almost always
Premier Dental CarePatient Coordinator
Jan. 1998 - Jan. 2001
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