UberCommunity Operations Manager
Apr. 2021Taguig, National Capital Region, Philippines• Leads a team of 140+ to ensure safety and satisfaction, launching new teams within 30 days, surpassing operational targets.
• Business Case Development: Created and presented data-driven business cases to senior management and the Program team, proposing policy changes, KPI targets, and SLA targets. Ensured alignment with organizational objectives by incorporating feedback and negotiating adjustments.
• Operational Efficiency: Identified inefficiencies in support processes, employing Six Sigma techniques to streamline operations, reduce defect rates, and improve overall efficiency. Led cross-functional teams to execute these initiatives, fostering collaboration across departments.
• Team Engagement: Spearheaded engagement projects that enhanced morale and performance, including organizing culture events and feedback sessions, fostering an inclusive work culture.
• Strategic Influence: Set the vision for high-impact projects and coached teams to think creatively, driving innovation through continuous improvement strategies.
• Negotiation and Stakeholder Management: Regularly negotiated priorities and terms with different departments, understanding stakeholder values and fostering alignment to reach consensus.