Lesiel Cheng Wing - HR Manager, Mittleman Eye

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Work Background

Mittleman EyeHuman Resources Manager

Jan. 2024West Palm Beach, Florida, United States

A & AssociatesHuman Resources Coordinator

Nov. 2022 - Jan. 2024West Palm Beach, Florida, United StatesApart from executing Human Resources duties, I have also carried out assignments in the various fields of Client Relations, Accounting, Account Management, Staffing and Payroll. HR Duties • Administer health and welfare plans, including enrollments, changes and terminations. • Process required documents through payroll and insurance providers to ensure accurate record-keeping and proper deductions. • Perform customer service functions. • Conduct audits of worker files and follow up with the Staffing team and workers to ensure proper paperwork compliance. • Spearhead end-to-end HR functions, showcasing a keen ability to source, recruit, and retain top-tier talent, resulting in a 20% increase in overall workforce efficiency. • Orchestrate seamless onboarding processes, implementing innovative orientation programs that acclimated new hires swiftly and contributed to a 20% reduction in onboarding time. • Pioneer employee relations initiatives, fostering a positive workplace culture and resolving personnel issues promptly, resulting in a significant improvement in staff morale and productivity. • Assist with comprehensive payroll administration, meticulously managing payroll processing for a diverse workforce, reducing errors by 75% and ensuring compliance with all regulatory requirements. • Drive invoicing and account management strategies, implementing streamlined processes that increased financial accuracy and client satisfaction, ultimately contributing to a 15% growth in client retention. • Demonstrate unparalleled adaptability and organizational skills by effectively managing miscellaneous tasks, showcasing a commitment to excellence and contributing to the overall operational efficiency of the HR department. • Assist with Workers Compensation incidents, ensuring accurate reporting and follow ups with employees and service providers. • Assist with the Work Opportunity Credit program.

ABC Distribution Ltd. T/A ABC Home CenterExecutive Assistant

Apr. 2022 - Sep. 2022San Juan, San Juan-Laventille, Trinidad and Tobago• Undertake the tasks of receiving calls, taking messages and routing correspondence. • Maintain executive diary, arrange meetings and appointments and provide reminders. • Assist the Board of Directors, including the CEO, COO and Office Manager. • Acted as the Personal Assistant to the CEO, COO and their family. • Plan and coordinate logistics and materials for board meetings, committee meetings and staff events. • Coordinate domestic and international travel arrangements, including booking airfare, hotel accommodation and transportation. • Prepare internal and external memos to staff and customers. • Order, manage and distribute office supplies while adhering to a fixed office budget. • Screen applicant resumes and coordinate both phone and in-person interviews. • Greet numerous visitors, including VIPs, vendors and interview candidates. • Organize all new hire, security and temporary paperwork. • Complete data entry, tracked resumes and maintained the applicant tracking system. • Obtain signatures for financial documents and internal and external invoices. • Serve as corporate liaison amongst finance, IT, sales and marketing departments. • Develop and enforce company policies and procedures relating to all phases of activity within the company. • Conduct employment verifications and investigations. • Reconstruct accounting records from expense cash receipts. • Have a flexible work schedule and assist when necessary outside of the regular 8am-4:30pm workday. • Apply for new and renewed work permits, visas and passports for employees and CEO’s family. • Assist with company’s weekly payroll. • Assist with household functions such as scheduling house maintenance, dog grooming, grocery shopping, medical appointments, paying bills, and paying household staff for the CEO and their family. • Schedule afterschool activities for CEO’s children and arrange transportation for such. • Track all the CEO’s financial expenses and reconcile the family’s bookkeeping ledgers.

On The Verge LtdFreelance Assistant Coordinator

Aug. 2021 - Nov. 2022Trinidad and Tobago• Established calendar/schedules, monitors, reviews and evaluates progress. • Prepared and present Weekly Data Capture, Trade Performance Reports, and client reports which showed performance of activations as per provided deadlines. • Managed the execution teams to ensure clear and timely communication and delegation of duties. • Prepared work schedules of bookings for ease of reference. • Technical liaison amongst drivers, suppliers and clients. • Managed and taking stock of inventory and knowing when to replenish. • Developed and maintain proper databases. • Maintained strong communication amongst co-workers. • Administrative duties which may include but not limited to answering and routing phone calls, responding to emails, data entry, reporting to senior coordinators, liaising with clients, executing clients’ requests in a timely fashion, requesting quotes from various suppliers, etc. • Knowledgeable of all brand activations being executed.

Fortune Traders LimitedExecutive Administrative Assistant to the Board of Directors

May. 2014 - Apr. 2022San Juan, Trinidad• Assisted the Board of Directors, including the CEO and Managing Director. • Coordinated domestic and international travel arrangements, including booking airfare, hotel accommodation and transportation. • Ordered and distributed office supplies while adhering to a fixed office budget. • Managed office supplies, vendors, organization and upkeep. • Directed guests and routed deliveries and courier services. • Screened applicant resumes and coordinated both phone and in-person interviews. • Answered and managed incoming and outgoing calls while recording accurate messages. • Greeted numerous visitors, including VIPs, vendors and interview candidates. • Organized all new hire, security and temporary paperwork. • Completed data entry, tracked resumes and maintained the applicant tracking system. • Obtained signatures for financial documents and internal and external invoices. • Coordinated board and committee meetings, including schedules and information preparation and distribution. • Served as corporate liaison amongst finance, IT, sales and marketing departments. • Developed and enforced company policies and procedures relating to all phases of activity within the company. • Developed company personnel policies, standard operating procedures and employee handbooks. • Conducted employment verifications and investigations. • Acted as a mediator in employee disputes and grievances. • Reconstructed accounting records from clients’ cheques and cash receipts. • Purchased inventory from local and international suppliers. • Reviewed collection reports to determine status of collections and the amounts of outstanding balances. • Used Quickbooks to create invoices, sales receipts, balance customer payments and other various accounting activities. • Attended seminars and functions on behalf of the company.