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Work Background
DXC TechnologyPrincipal Consultant / Business Architect
Jul. 2021Macquarie Park, New South Wales, AustraliaProvide business consulting services to clients in business process architecture discipline; Work in conjunction with senior managers and board-level executives to provide vision and strategic direction for the business process domain of change; Lead design reviews, champion proposed approaches and associated work products; Serve as the business link to technical experts in defining application systems that support the redesigned or improved business processes. Mentor and manage other functional and technical consultants.
Gather business requirements through a variety of techniques (e.g. work sessions and interviews) and facilitate design workshops for business architecture. Build a case for action and help to obtain buy-in from executive sponsors of the mission, vision and strategy and business case for action. Communicate in formal presentation settings including medium to large-sized groups of key decision-makers at the executive level; tailor presentations to the needs and interests of the audience. Develop articles and white papers covering areas of expertise.
DXC TechnologySenior Business Consultant
Oct. 2019 - Jul. 2021Canberra, Australian Capital Territory, AustraliaProvide analysis and advice to improve an organization's productivity, usually by refining strategy or infrastructure. Manage/support/provide business consulting services and play a key role in creating and delivering business solutions for clients. Work towards building knowledge and experience in the areas of business process design, workshop facilitation, analytic assessments, and industry-specific practices and requirements; Take part in work groups, work sessions and interviews with business and technical representatives. Support or conduct business process modelling sessions and develop baseline experience with associated concepts and techniques. Participate in transferring knowledge to the client through formal training delivery and/or informal coaching. Contribute to quantitative and qualitative analytic assessments and, with guidance, draw conclusions and recommendations from findings. Establish credibility at all levels with clients and build problem-solving partnerships with clients and colleagues (Relationship Management). Understand client needs and match them to relevant services or products; manage client expectations.
Mentor and Manage smaller groups of functional consultants.
Department of Justice NSWTechnical Business Specialist - Dynamics 365
Jan. 2019 - Sep. 2019Parramatta, New South Wales, AustraliaServe as the key technical expert in the area of expertise or across multiple areas for the Chief Technology Office (CTO). Strategize and shape business decisions and processes. Define and drive greater innovation into the company's technical solutions, offerings and internal systems, as a cross-functional technical leader. Communicate complex technical concepts, providing guidance on industry trends and opportunities to clients and company executives and in industry forums or technical communities, both internal and external.
Mentor and manage other technical specialists.
GrainCorpSenior Business Analyst - Strategy
Jun. 2018 - Nov. 2018Sydney, AustraliaWorking in conjunction with business stakeholders develop a CRM road map to include initiatives for the next 3 - 5 years by: - Eliciting detailed business requirements from business stakeholders. - Reviewing as-is processes used to manage CRM information and procurement. - Developing to-be process maps.
Australian Trade and Investment Commission (Austrade)Business Information Analyst
Feb. 2018 - Jun. 2018Sydney, AustraliaWorking as part of a large organisational transformation program of work, my role at Austrade includes strategic development of business and system processes to enable the transformation. Redevelopment of systems to enhance the program of work and strategic research of technologies for ongoing business success. The technologies involved in the role include:
- Dynamics 365
- Salsforce
- Office 365
- SharePoint 2013
- Microsoft CRM 2011 This role is a 6 Month fixed Term Ongoing placement.
Australian Taxation OfficeBusiness Consultant
Feb. 2016 - Jul. 2017Wollongong, AustraliaIn 2015 the Australia Taxation Office (ATO) undertook a project on behalf of the Australian Treasury to implement legislation requiring Australian business to report the payment of their employees to the ATO before on the same day as the employees get paid. This project, Single Touch Payroll, passed through Parliament in September 2016. For this legislation to be effective the ATO has been required to work closely with payroll software providers to ensure their systems will be available to implement Single Touch Payroll from July 2017. My role in this project was to work with the Software Developers to ensure they had all information required to meet this deadline. This has included: • Working with Design Working Groups made up of Treasury, ATO and Software Developers
• Creation of guidance information for software developers to ensure their teams have the correct technical information.
• Liaising with ATO IT departments to ensure guidance information is technically correct.
• Liaising with ATO business divisions to ensure legislative information is correct.
nbn™ AustraliaSenior Business Analyst SharePoint, Video and Enterprise Search
Nov. 2015 - Jan. 2016North Sydney3 Month Contract for Enterprise Search and Video hosted through SharePoint 2010/2013 Responsibilities - Requirements gathering and documentation for SharePoint, Video and Enterprise Search projects. - Conduct user group workshops to collect and understand current application workflows and business processes to consolidation to chosen applications - Development of governance around requirements management and storage. - Creation of customised SharePoint Sites. - Creation of Scope Definition, Business Requirement and Functional Specification documentation.
ASICDynamics Consultant
Feb. 2015 - Sep. 2015Sydney CBDWorking withing Dynamics CRM 2013 my roles as project manager within ASIC includes the following responsibilities: Project Management – Complaints Against ASIC - Using an Agile approach bring the project back on track - Build a team to work with current ASIC Staff to deliver the solution - Work with the ASIC Business Team to ensure a best of breed solution. Achievements - This project, although being 6 months behind schedule on my commencement was completed within 2 months of the original quoted finish date. - ASIC now has a BAU CRM Development Team. - A complaints management system that to date has met and excelled against all SLA's requested. Also as part of this role I introduced methodologies to support multiple CRM Projects within a single Dynamics CRM Organisation and agile work methodologies to the ASIC SDLC. To this point ASIC's project methodology has always been Waterfall. This entailed: - Consultation with Quality Assurance Teams, Architects and Development teams to provide both guidance on AGILE SDLC and Dynamics CRM Solution Management. - Showcasing the Complaints project to the organisation throughout the life of the project as a working example of an AGILE SDLC. - Training the project team on Scrum Methodologies. - Training the business owner and business team on Agile and Scrum. Achievements - ASIC has been able to run several simultaneous development projects within Dynamics CRM without incident. - Agile Methodologies are now more prominent throughout the organisation. - The Complaints Project continuous to be a guide for future agile projects.
Pillar AdministrationBusiness Analyst - Superannuation
Oct. 2011 - Feb. 2015Wollongong, AustraliaResponsibilities - SharePoint Administration, Design and Development, Business Process implementation through MOSS workflows. - Analysis and resolution of Business System Issues. - Process re-engineering. - Crystal Reports Development and Administration. - Release Management and Implementation. - Project Based vendor relations. - Staff Training and Mentoring Achievements - Design, Development and Implementation of SharePoint based Development Environment Booking and Management System 2010. - Design, Development and Implementation of a unified Vendor Release Management System in SharePoint 2010. - Design, Development and Implementation of InfoPath form based On-boarding System with Authorisation and 3rd Party System Integration in SharePoint 2010. - Consolidation, Re-engineering and Unified Management of Support SQL Scripts to reduce duplication, rework and turnaround time for IT Support Requests. - Successful transition out project for Prime Superannuation.
St George BankSenior Business Consultant - CIO Management Team
Aug. 2010 - Sep. 2011• Business Process Analysis.
• Project Management
• Conduct user group workshops to collect and understand the business requirements for a project.
• Creation of Scope Definition, Business Requirement and Functional Specification documentation.
• Participate in steering committee meetings to clarify requirements, scope, risks, expected impacts, etc. and to gain business sign-off.
• Conduct a formal handover and give on-going support to developers, system testers, UAT testers, etc.
• SharePoint Site Creation and Management.
• SharePoint Training
• Mentoring of junior analysts.
Illawarra Small Business SpeciaslistsBusiness Consultant
Jan. 2006 - Jul. 2017Wollongong, AustraliaWorking with Business through out Australia to improve process and profitability. Responsibilities - Design, Development and Implementation of xRM System using Microsoft Dynamics 365 SharePoint and Project Server - Design and Creation of Taxonomy Models for use throughout the companies record management - Implementation of SharePoint including wiki, reporting sites for CRM, CRM integration. - Business process implementation. - Conduct user group workshops to collect and understand current application workflows and business processes to consolidation to chosen applications - Development of governance around requirements management and storage. - Creation of company website through Business Catalyst including integration to both SharePoint and MS CRM. - Staff Training Achievements - Through the successful use of the implemented systems NLD’s sales and productivity have doubled over the last 12 months.
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