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Work Background
Senior Customer Service Representative
VMLSenior Customer Service Representative
Oct. 2024Johannesburg Metropolitan Area
Operations Manager
VMLOperations Manager
Mar. 2021 - Oct. 2024City of Johannesburg, Gauteng, South Africa
Agency Services Director
MO AgencyAgency Services Director
Jun. 2019 - Apr. 2020Johannesburg Area, South Africa
General Manager
Conversion AdvantageGeneral Manager
Sep. 2016 - Dec. 2018Paarl
Account Director
Liquorice DigitasLBiAccount Director
Jun. 2015 - Dec. 201551 Wale Street, Cape Town• Leading the team to provide the utmost level of client service • Developing strategies to achieve and exceed sales forecasts • Project analysis and reporting • Lead web site initiatives and being accountable for integrated client results across all relevant products and services • Oversee, develop and present proposals, pitch concepts and rationale to key client director, agency partners and other team members to review and develop client-centric strategic, innovative recommendations • Work closely with creative director, technical director, user experience • Develop case studies on client’s business • Orchestrates delivery of multiple products/services to client • Lead and coach interactive account team in the delivery and demonstration of quality client services and digital experience. • Leading a team to provide the utmost level of client service • Liaising with clients at a senior level on a day-to-day basis • Promoting the expansion of business with existing clients • Working with other senior managers to generate new accounts • Completing projects to a specific schedule and within an agreed budget • Continually push clients, and the agency, creatively and strategically
Regional Account & Marketing Manager
Artifact advertisingRegional Account & Marketing Manager
Jan. 2013 - May. 2015Cape TowmAfter spending 11 years with Artifact Advertising, I relocated to Cape Town and played a key role in setting up the agency’s operations there. This involved finding suitable premises, acquiring new clients, and hiring staff.
Group Account Manager
ArtifactGroup Account Manager
May. 2004 - Jan. 2012Johannesburg Area, South Africa
PR Account Executive
Communication ConsultantsPR Account Executive
Sep. 2003 - May. 2004
Marketing Assistant
Zehnder Group UK LtdMarketing Assistant
Jan. 2002 - May. 2003Assisted the Sales and Product Manager with all marketing related issues such as product launches, marketing material, branding, Expos, Sales Tools ect

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