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Work Background
AMSSenior Operations Manager
Mar. 2022 - Aug. 2024Peoria, Arizona, United States• Forged and executed strategic programs from scratch, converting executive goals into actionable projects with minimal support, driving business development and achieving a 20% boost in efficiency while reducing operating costs.
• Led the development and expansion of the department by 3x within 2 years by identifying resource needs, creating roles, and making strategic hires, ensuring smooth rollouts and enhanced project outcomes.
• Led process improvements and technology integrations that increased operational efficiency by 30%, cut error rates by 25%, saved over 1,000 labor hours annually, and boosted productivity by 30%.
• Leveraged data-driven insights to enhance team productivity by 15% and improve stakeholder satisfaction by 40%, demonstrating exceptional operational and business development capabilities.
• Collaborated with executive leadership to craft and implement strategic operational plans, identifying efficiency opportunities and driving cost savings through innovative solutions and process enhancements.
• Provided strategic oversight of business operations, including contract negotiations, budgeting, and customer service, while managing team responsibilities to ensure continuity during staffing changes and project transitions.
• Directed enterprise-wide program growth through continuous improvement efforts, maximizing output, minimizing costs, and leading successful project management initiatives to align with organizational goals.
• Organized and facilitated leadership meetings, quarterly business reviews, and key communications to support strategic decision-making and drive operational excellence.
StandardAeroSenior HR Technology Solutions Program Manager, Talent Management Solutions
Apr. 2021 - Mar. 2022Scottsdale, Arizona, United States• Achieved significant efficiency gains by aligning TA technology with business objectives, resulting in a 30% increase in recruitment efficiency and a 25% reduction in hiring costs through new automation and standardization functions.
• Empowered 40-member HR team and 120+ senior executives through in-depth training program, leading to 40% increase in system usage and 25% reduction in training-related inquiries, building suite of virtual training material to ensure program adherence.
• Eliminated ad-hoc and disjointed systems/processes for hiring functions, creating a new streamlined and automated setup with standardized functions and corporate job descriptions to ensure alignment and consistency.
• Conducted a thorough analysis of existing processes and pivoted to streamlined solutions that bridged technology and efficiency gaps, driving a 15% increase in productivity and saving 100 monthly labor hours.
ConduentHuman Resources Business Partner
Sep. 2020 - Apr. 2021• Analyzed headcount and attrition data to identify trends, which informed data-driven strategies that improved retention rates by 15% and decreased turnover costs, saving the company $250,000 annually.
• Streamlined HR processes by identifying and implementing optimization opportunities, leading to a 25% reduction in administrative overhead and a 30% increase in HR operational efficiency, resulting in a $200,000 cost savings.
• Facilitated cross-functional initiatives in L&D and D&I, fostering a more inclusive and skilled workforce across North America and aligning HR strategies with broader business goals, which enhanced employee skill levels and job satisfaction by 20%.
DeloitteHR Transformation Senior Consultant
Jan. 2016 - Jun. 2020Phoenix, Arizona Area• Led 12-member team consisting of junior analysts (research), instructional designers, SMEs, and trainers while driving the development and delivery of a 24-module HR Business Partner Academy, enhancing strategic skills for 25-30 clients over 2 years through workshops and coaching to address real business challenges with tangible, actionable outcomes.
• Reduced time-to-hire by 25% (and reduced recruitment costs) by collaborating with C-suite executives to develop tailored HR toolkits and roadmaps that streamlined talent acquisition and change management processes.
• Increased HR efficiency by 20% and boosted employee satisfaction scores by 15%, contributing to a 10% decrease in employee turnover via a comprehensive redesign of HR processes to create new and innovative operating models.
• Achieved a 25% increase in employee productivity by conducting comprehensive business process assessments and stakeholder analysis, leading to optimized technology usage and improved overall employee experience.
• Leveraged process investigation and process design to evaluate existing systems and identify crucial gaps, creating a roadmap for development and strategy optimization to eliminate redundancies and implement automation, driving efficiency.
Banner HealthSenior HR Systems Consultant Supervisor
Oct. 2014 - Mar. 2015Phoenix, Arizona, United States• Enhanced operational efficiency by 35% and reduced operational costs by $300K by initiating and leading HR system modernization efforts, guiding cross-functional teams to implement cutting-edge applications with eliminated redundancies.
• Increased system utilization by 30% and improved user experience by 25% through conducting in-depth analysis of HR systems, identifying optimization opportunities, and recommending best practices.
• Achieved a 20% improvement in technology adoption rates by fostering strong partnerships with IT and third-party vendors, ensuring seamless integration of new HR technologies and alignment with organizational objectives.
Department of Veterans AffairsProject Manager
Sep. 2006 - Oct. 2014Phoenix, AZ• Reduced payroll processing time by 15% by leading project management initiatives and optimizing HR and payroll processes for enhanced efficiency, resolving pain points through automation and standardization.
• Improved overall operational efficiency by 35% by driving strategic process re-engineering and fostering a culture of continuous improvement and innovation within the organization, ensuring an environment of continuous excellence and project execution.
• Enhanced workflow efficiency by 30% and reduced labor costs by 20% through leading a process re-engineering team to map HR roles in PeopleSoft and decreased training-related errors by 25% by equipping 400K VA personnel with a new training system.
US NavyPetty Officer Second Class
Apr. 1995 - Jun. 2002Various
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