Kenneth Starling

Systems Engineer @Florida Blue

ITBusiness OwnerEngineerSystem AnalystDevOpsProject ManagerTech SupportSecurity Analyst

I am a Systems Engineer/Analyst with over 10 years of experience in IT and 5 years experience managing and optimizing enterprise IT infrastructure, with a specialization in Configuration Management Database (CMDB) and IT Service Management (ITSM). I have hands-on experience in maintaining the integrity and accuracy of CMDB systems, ensuring compliance with internal standards, and integrating with ITSM tools like ServiceNow and BMC Remedy to streamline workflows. In addition to my technical expertise, I have a strong foundation in cybersecurity practices and have worked closely with security teams to implement controls and mitigate vulnerabilities. My experience includes preparing for and successfully completing audits such as SOC, GDPR, and Issue 3000, ensuring that systems are compliant with industry regulations. I am also proficient in Python scripting, which I use to automate routine tasks, improve system efficiency, and reduce manual efforts. My ability to collaborate with cross-functional teams, solve complex problems, and ensure the smooth operation of IT infrastructure has allowed me to contribute significantly to business objectives. With my strong technical skills, attention to detail, and ability to navigate audit requirements, I am well-positioned to manage and enhance IT systems in a healthcare or insurance setting.

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Work Background

Co-Founder and COO

Freedom IT SolutionsCo-Founder and COO

Jan. 2020Jacksonville, Florida, United States

Associate Systems Engineer

Florida Insurance representing Florida Blue (Blue Cross/Blue Shield)Associate Systems Engineer

Jun. 2019Jacksonville, Florida AreaComputer systems modeling, ITSM Management, Audit report creation through Python.

Enterprise Infrastructure Support

Fidelity InvestmentsEnterprise Infrastructure Support

Jul. 2018 - Jul. 2019Jacksonville, FloridaI provide support for a call center of more than 1200 users. I work daily with creating and provisioning thin clients, hosted virtual desktops, and enterprise network equipment.

System Administrator

TJD TechnologiesSystem Administrator

Sep. 2016 - Jul. 2018Jacksonville, Florida AreaSystems administrator, providing end user and infrastructure support to business clients through Jacksonville and St John's

Technical Support Specialist

teleNetworkTechnical Support Specialist

Aug. 2015 - Nov. 2017Austin, Texas AreaComplete technical support, remote tech, Google guru.

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IT Solutions: Help Desk, Cloud, Audits and Security

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