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Work Background
Self-employedIndependent Publisher
Jan. 2024
Faria Education GroupClient Success Manager
Jul. 2023 - Mar. 2024
Faria Education GroupCustomer Support Analyst
Apr. 2023 - Jul. 2023
Self-employedReal Estate Investor
Oct. 2022
DeltekProgram Manager, L&D Team Lead
Dec. 2021 - Dec. 2022remote• Increased live event revenue by 40%
• Exceeded revenue target by 35%
• Increased external partners by 75%
• Reduced event implementation time by 25%
• Increased customer satisfaction with the implementation of a new registration platform
• Increased customer base for events by expanding product offerings
• Implemented a sustainable successful live event program
DeltekContent Manager, Delivery Manager
Oct. 2017 - Dec. 2021Herndon, VA• Contributed to a 90% increase in customer satisfaction score
• Developed strategic plan for content development & delivery team
• Designed and developed certification curriculums and exams for instructors
• Improved instructor delivery skills by 30%
• Implemented a process improvement plan that reduced content development cycle by 25%
• Created peer partnership program to expand SME product knowledge
• Built a high performing team of subject matter experts
• Relaunched and improved format of virtual live classes
County Christian SchoolCurriculum Design & Development Technology Teacher IT Department Head & Database Admin
Aug. 2007 - Oct. 2017• Developed & instructed schoolwide technology curriculum
• Developed & instructed technology program for faculty
• Administrator of Learning Management System
• Created and implemented coding curriculum
• Developed train the trainer program for faculty instruction in LMS
• Partnered with IT staff
• Led cross-functional team for research & acquisition of school administrative systems
AT&TOther relevant experience
Jan. 1996 - Dec. 2000• Managed 10 technical support staff for testing organization
• Technical Project Manager for large billing system
• Lead for team of 5 analysts for testing organization
• System analyst and lead for reengineering team
• Prepared requirements for external stakeholders
• Team Lead for QA Test Execution team responsible for end-to-end testing of billing system
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