sara ferrari

logistica

Customer ServiceClient Relations SpecialistComplaint Resolution SpecialistAssistantPersonal AssistantExecutive AssistantProject Coordinator

I am a professional with experience in coordinating logistics operations, team management, and customer service, always focused on optimizing processes and continuously improving services. Throughout my career, I have developed key skills in daily operations planning, reservation management, and overseeing transportation and personnel, ensuring everything runs efficiently and on time. I have had the opportunity to work in various roles within the tourism sector, from selling tours to operational coordination. I have supervised the execution of excursions, always ensuring customer satisfaction. Additionally, I have experience in customer service, providing quick solutions to any issues, and in preparing operational reports to ensure every service is delivered with the highest quality. I also worked as a project assistant, where my main role was to analyze issues, prioritize the areas we needed to focus on first, and effectively execute the necessary solutions to move the project forward. Among my achievements, I highlight effective team management and handling digital content to increase the visibility of services. My ability to coordinate people and manage operations effectively has allowed me to ensure outstanding performance and a customer experience that meets expectations.

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